Senior Service Engineer
Panama City, Panama
hace 4 días

Execute medium to high complex service work according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines.

Deliver excellent customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB.

This position reports to

Service Manager

Your responsibilities

  • Contributes to customer satisfaction by planning and executing Service work according to customer order and expectation.
  • Reports work done in a timely manner and follows up when needed.
  • Proactively plans and executes work on a first-time right approach with customers, and ensures the job is done on time and on quality.
  • Works with customer to identify opportunities in the installed base to improve system performance and operational performance improvements.
  • While on-site, works with the customer to identify opportunities for improving the customers operations and eliminating pain points.
  • Applies safety rules and safe practices as well as environmental responsibilities.
  • Leads HSE activities at site.
  • Your background

  • 5 years of experience working as Service Engineering or similar.
  • A bachelor’s degree in Electric, Electronic Engineering or related.
  • Knowledge in SAP and HSE.
  • Experience with Industrial digitalization, drives and engines.
  • Availability to travel.
  • Advanced level of English.
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