Senior Service Engineer
Panama City, Panama
hace 4 días

In this role, you will execute medium-to-high-complexity service work - installation, commissioning, maintenance, upgrades and retrofits according to work instructions and in accordance with ABB processes, standards and safety guidelines.

Reporting to the Service Manager, you will deliver excellent customer service by meeting customers’ needs, while maintaining good relationships with customers.

You will work with others to identify new service business opportunities, helping to convince clients to take the complete service portfolio.

Your responsibilities

  • Conducting repairs, identifying technical problems and analyzing them remotely or on-site.
  • Coordinating, preparing and ensuring that all materials, parts and equipment are available and of appropriate quality.
  • Preparing standard lists, as well as documents and reports to be signed by the customer.
  • Reporting work done in a timely manner and following up when needed.
  • Identifying potential equipment failures and taking corrective actions, troubleshooting complex equipment failures and making recommendations to avoid the problem in the future.
  • Making suggestions for product, quality and customer service improvements, and discussing them with management.
  • Ensuring that Health, Safety & Environment (HSE) practices are of high standard and working to eliminate unsafe practices and incidents.
  • Consistently applying functional processes while considering links to other teams.
  • Your background

  • 5 years of experience in similar positions, working as service engineer, service manager or similar.
  • Sound knowledge on industry security (HSE), drives and industry digitalization.
  • A collaborative, solution-focused approach and strong written and spoken communication skills.
  • A bachelor s degree in electric, electronic or similar engineerings.
  • Advanced English level is required.
  • Availability to travel.
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