Associate Manager B2B Product Quality, Product Development
LLA
Panama
hace 3 días

What's the role :

The Associate Manager of B2B Product Quality ensures that each B2B product could fulfill quality parameters, focusing on customer experience around the product based on LLA B2B commercial strategy.

This person will drive the B2B product quality function within T&I and will also be responsible for the quality of B2B products for all B2B products throughout the product lifecycle.

What you'll do :

  • Work with the LLA B2B Commercial team and Product Support teams to monitor customer satisfaction and product processes performance, identifying gaps that could be solved through Product Development.
  • Define and prepare quality reports and quality KPIs based on input from reporting functions and LLA operating business units
  • Agree product quality targets with all key stakeholder and monitor product performance to those targets
  • Devise quality improvement strategies and action plans based on product performance that contribute to improvements in the Mobile Product NPS
  • Develop methods and strategies to ensure product quality standards are achieved prior to launch
  • Define, document and manage product acceptance criteria
  • Ensure customer facing functions like sales and support are properly trained on existing and new products implemented across the LLA operating business units.
  • Monitor performance of those functions to ensure quality is maintained

  • Prepare, coordinate and support the introduction of field trials where necessary to support the potential introduction of new products into an LLA market
  • Knowledge and Experience :

  • Bachelors degree in technology discipline (Computer Science or Information Technology) or business required
  • Minimum 3, but 5 years of work-related experience is highly preferred.
  • Fluency in English required. Fluency in Spanish is preferred.
  • Strong industry experience with a background in product development, especially telecommunications and software
  • Strong analytical skills
  • Strong background in project management. Certification preferred but not mandatory
  • Strong understanding of product testing and quality best practices
  • Comfort working in a distributed matrix and across diverse geographies and markets
  • Experience working in a cross functional environment
  • Who We Are

    We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica.

    We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region.

    Why join us

    Technology excites us enables us and drives us. We re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers lives with technology so that they can connect, work, live and play without missing beat.

    Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.

    Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy / childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and / or local laws.

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