Compliance Quality Coordinator
Concordia Lutheran Ministries
Valencia, PA , US
hace 8 horas


The Compliance Quality Coordinator is responsible for supporting the Compliance Quality team in the daily operations of the Home Health office.

The position is responsible for ensuring Face-to-Face Encounter requirements are met according to the Centers for Medicare and Medicaid Services (CMS) regulations.

This position also participates in quality review activities and contributes ideas and suggestions to improve techniques, methodologies, and productivity.

The role will provide education and oversight as related to Face to Face regulations.


  • Professional appearance, communication and interpersonal skills
  • Must be efficient, organized and able to multi-task
  • Strong computer and telephone skills are required
  • Positive attitude and willingness to assist other team members
  • Ability to prioritize and delegate tasks appropriately
  • Must be comfortable working closely with clinicians, physician offices, liaisons and management personnel
  • Time management skills, ability to meet deadlines and to work independently
  • Must possess an understanding of CMS Face-to-Face Encounter regulations
  • Meets goals as set forth by the agency

  • Obtains, analyzes, and verifies documentation for the agency to meet CMS’s Face-to-Face Encounter regulations.
  • Follows up and problem solves issues with Face-to-Face Encounters.
  • Assists and provides documentation for internal and external auditing processes.
  • Determines Face-to-Face Encounter date to ensure the encounter date occurred within the time frame set forth by CMS.
  • Obtains additional clinical information from healthcare provider to support the Face-to-Face requirement. Tracks all outstanding Face-to-Face Encounters needed for services.
  • Acts as a resource for questions regarding Face-to-Face Encounter documentation.
  • Collaborates and coordinates with other members of the Concordia Team in order to obtain documentation that supports the Face-to-Face Encounter between the physician and the patient.
  • Identifies and discusses obstacles with the appropriate supervisor to ensure that Face-to-Face Encounters are obtained in a timely manner.
  • Maintains patient, staff and agency confidentiality.
  • Demonstrates high degree of commitment to quality customer service.
  • Exhibits good interpersonal relationship skills, written, telephone and verbal communication skills.
  • Participates in organizational, administrative and management committees as designated.
  • Benefits :

    Health / Dental / Vision Insurance

    Workplace Wellness

    403(b) / 401(k) Retirement Plan

    Paid Life Insurance Policy

    Direct Deposit, Pay Card, Paperless Pay Checks

    Tuition Reimbursement Program

    Good Working Conditions

    Excellent Staffing Ratios

    Credit Union

    Vacation, Sick & Personal Days

    Competitive Wages

    Discounted Child Care Services on the Cabot Campus

    Referral Program

    Seniority / Appreciation Bonuses

    Call-Out Incentive

    Voluntary Benefits, including : STD, Supplemental Life Insurance, Cancer Insurance, Accident Insurance

    On the job training

    Employee Assistance Program

    Education Seminars and In-services

    Employee Activities (amusement parks, professional sporting events, special events)

    Tax Sheltered Annuities

    Free Parking

    Discounted Meal Plans

    Benefits and Wages may vary based on facility location.

    Minimum hours worked per week / status may be required for certain benefit eligibility.

    Other details

  • Pay Type Hourly
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