POSITION SUMMARY
The Compliance Quality Coordinator is responsible for supporting the Compliance Quality team in the daily operations of the Home Health office.
The position is responsible for ensuring Face-to-Face Encounter requirements are met according to the Centers for Medicare and Medicaid Services (CMS) regulations.
This position also participates in quality review activities and contributes ideas and suggestions to improve techniques, methodologies, and productivity.
The role will provide education and oversight as related to Face to Face regulations.
QUALIFICATIONS
Professional appearance, communication and interpersonal skills
Must be efficient, organized and able to multi-task
Strong computer and telephone skills are required
Positive attitude and willingness to assist other team members
Ability to prioritize and delegate tasks appropriately
Must be comfortable working closely with clinicians, physician offices, liaisons and management personnel
Time management skills, ability to meet deadlines and to work independently
Must possess an understanding of CMS Face-to-Face Encounter regulations
Meets goals as set forth by the agency
DUTIES AND RESPONSIBILITIES
Obtains, analyzes, and verifies documentation for the agency to meet CMS’s Face-to-Face Encounter regulations.
Follows up and problem solves issues with Face-to-Face Encounters.
Assists and provides documentation for internal and external auditing processes.
Determines Face-to-Face Encounter date to ensure the encounter date occurred within the time frame set forth by CMS.
Obtains additional clinical information from healthcare provider to support the Face-to-Face requirement. Tracks all outstanding Face-to-Face Encounters needed for services.
Acts as a resource for questions regarding Face-to-Face Encounter documentation.
Collaborates and coordinates with other members of the Concordia Team in order to obtain documentation that supports the Face-to-Face Encounter between the physician and the patient.
Identifies and discusses obstacles with the appropriate supervisor to ensure that Face-to-Face Encounters are obtained in a timely manner.
Maintains patient, staff and agency confidentiality.
Demonstrates high degree of commitment to quality customer service.
Exhibits good interpersonal relationship skills, written, telephone and verbal communication skills.
Participates in organizational, administrative and management committees as designated.
Benefits :
Health / Dental / Vision Insurance
Workplace Wellness
403(b) / 401(k) Retirement Plan
Paid Life Insurance Policy
Direct Deposit, Pay Card, Paperless Pay Checks
Tuition Reimbursement Program
Good Working Conditions
Excellent Staffing Ratios
Credit Union
Vacation, Sick & Personal Days
Competitive Wages
Discounted Child Care Services on the Cabot Campus
Referral Program
Seniority / Appreciation Bonuses
Call-Out Incentive
Voluntary Benefits, including : STD, Supplemental Life Insurance, Cancer Insurance, Accident Insurance
On the job training
Employee Assistance Program
Education Seminars and In-services
Employee Activities (amusement parks, professional sporting events, special events)
Tax Sheltered Annuities
Free Parking
Discounted Meal Plans
Benefits and Wages may vary based on facility location.
Minimum hours worked per week / status may be required for certain benefit eligibility.
Other details
Pay Type Hourly 
