Purpose & Overall Relevance for the Organization : Sales operations is a business partner who drive and enable sales strategic analysis to support data-driven decision making.
Coordination of processes along the go to market calendar guaranteeing a smooth interaction within Wholesale, Franchise and all Marketing Departments.
To handle ownership of information tools to ensure an optimal reporting for Sales Organization. Ensure the execution of the most effective and efficient framework for the Sales organization.
As part of Digital Sales Solutions team implements best-in-class and future oriented tools, processes, policies, and guidance to enable the Sales organization to achieve operational excellence and commercial success.
The holder of this position is an ambassador for our Digital Sales Solutions and support the Sales organization in achieving profitable and sustainable market share growth.
Key Responsibilities : Manage the roll-outs of the Digital Sales solutions (such as CLICK, Sales Rep tool, Showroom tool, activation tools) in the country with the Global & market roll-out team and support process change managementBe the country SPOC to consolidate, document and prioritize demand for required system / process enhancements and / or new capabilitiesFor roll-outs to new sales organizations or customer groups provide transparency and insights on current sales and sell-in related processes and market needs to roll-out team (business assessment)Support the plan of customer roll-out waves with Sales coordination and Sales leadership team and ensure proper and timely communication to customersOnboard customers to CLICK technically and support Sales teams to train customers on the platformPromote Digital tools within the Market sales community and ensure a constant communication flow on status of the projects and initiatives to main stakeholders, the Sales Leadership team and other sales and / or project-related functionsProvide trainings and regular updates of the local Digital Wholesale solutions to internal functions such as customer service and salesPerform and manage user acceptance test for roll-outs to new sales organizations and for new features on Digital Sales solutions and ensure end-to-end process testing (incl.
SAP AFS with Customer Service and local IT support)Co-ordinate cross-functionally with internal interfaces (e.g. Marketing, Sales, Finance, Customer Service IT) to ensure the CLICK platform offers relevant, timely and engaging contentManage and maintain local content on the CLICK platform and keep service pages up-to-date (e.
g. page label translations, seasonal marketing content, FAQ pages, cut-off dates, campaigns etc.)Maintain local Salesforce backend and ensure master data accuracySupport Customer Service on technical issues with Click reported by customers, creation of IT tickets to escalate to Global IT operationsEnsure timely season readiness of the sell-in tools in the zone in close collaboration with the marketing, IT and Sales functions (content, master data, sales calendar, assortments, packages)Create local market packages and assortments on CLICK, showcasing key products / concepts across all channels.
Identify deviations from targets and drive necessary changesTo ensure smooth interaction of all Go-to-Market functions guaranteeing a smooth interaction within Wholesale and all Marketing Departments.
To support Sales Operations Manager in developing and implement Long Term Sales Strategies and reporting needs.To maximize net margin of remaining excess inventories foreseen for Clearance without disturbing regular distributionEnsure the Global Sales Policies are respected in compliancy with Global guidelines, GCSA and Internal Audit, regularly updating sales force and guaranteeing execution to customers (Terms and Condition and e-policy included)To support the Sales Operations Manager and Head of Sales Channels in the Trade Investments strategy definition and executionSupport the Sales Operations Manager and Head of Channels in tracking sales team objectives, Targets and guidelines >