Job Summary
Achieve sales goals complying with the guidelines of outstanding customer service, after-sales services, and merchandising, always supporting store management.
The ideal candidate should have the following experience and characteristics :
Candidates must be fluent both in English and Spanish.
Strong client orientation
Experience in the luxury retail market is a plus
Experience with the cash register process and all its related duties
Ability to build solid relations with high-end customers
Key Responsabilities
Optimize the client experience through providing clients with prompt, professional, warm and courteous service
Build genuine relationships with clients through thoughtful and consistent outreach
Demonstrate a can-do attitude in every situation to constantly raise the level of service provided and consistently exceed client expectations
Take in repairs and maintain consistent follow up with clients regarding repairs and alterations
Execute day-to-day operations of store opening and closing
Ensure that merchandising and cleanliness are followed.
Organization of warehouses and wrapping areas.
Process sales transactions handling all methods of paying
Wrapping
Help on inventory and stock controls.
Daily review of reservations and follow up with clients
Keep communication channels with clients updated regarding new collections arrival, birthdays and after sales service.
Support in the reception of merchandise and labeling.
Process clients complains and after-sales service follow up.
Ensure clients database is up to date. 
