Reporting to the Director, Digital Platforms and leading digital solutions design for eCare, eCommerce and Content Squad this role is at the heart of our Digital Platform Vision.
The Web Technology Design Lead is a Web Technologist who will bring deep expertise in Web Technologies, Web Front End development and Web Best Practice and associated technology, reimagining how we build the capabilities to delight customers.
Deep technical understanding will be blended with a passion for customer experience and digital first thinking.
Contributes and develops the information architecture, content management solution, web standards, web tools and front end development while working with the wider Digital design team to remain consistent with group architecture principles and goals.
Working with delivery teams internal and external ensures that features are delivered following a planned and intentional agile process methodology
Preferred education / qualifications :
Graduate level (Bachelors or higher) degree in Information Technology or related field. Significant technical centric job experience (5 + years) can count in place of technical degree.
Professional Technical Qualifications in Web Development, Web Hosting and COntent Authoriing and the Experience Layer Such Angular, React, Directus, Drupal, Node.JS
Specific Knowledge & Experience :
Deep and Demonstrated knowledge and experience in building customer facing Digital Experiences and Online Presence
Passionate about everything web’ - HTML, CSS, JS, SPA, PWA Node.JS, Angular
Deep experience of Web technology design in a multi-tenant, multi-market, multi-line of business organization
Experience of Headless Experience Design and the API driven content experiences
Strong Grasp of content architecture and content infrastructure and content management systems (Drupal, Directus and others)
Familiar in working with headless cloud based architectures while also displaying an understanding on-prem solutions
Familiar with Service oriented and Micro Service Oriented Design Patterns and Architectures
Familiar with Quality by Design’ and Test Driven Development’ approaches and engineering designs and approaches that ensure quality is inherent in what is delivered
Experience and ability to work in a matrixed environment, and ability to drive change through influence
Strong written and verbal communication skills, ability to form strong relationships across all functions
DevOps and Agile Advocate and Coach in the organization
Comfortable in a Digital First Environment Passionate about building out Digital Solutions for customers
Timeliness in all actions with quality consciousness towards services received and provided
Effectively gathers information, structures clear reasons for decisions and leads debate where required
Works collaboratively with stakeholders and team members to deliver the best results for the customer and to remove barriers to execution
Demonstrates strong ability to work under pressure with multiple competing priorities.
With the team designs and documents key elements of the eCare and Content Solutions
Provides deep understanding of modern Web Development , Content frameworks and technologies
Works closely with Subject Matter Experts and CX, UX and UI Design partners to propose implementable solutions based on system, process, technology, time and other constraints
Part of the Digital Governance Function ensuring Digital Solution and architecture decisions are stress tested and inline with the design principles of the organization and the North Star’ Vision
Unblocks and coaches and mentor Agile squads by providing technical guidance and thought leadership
Articulates and Communicates Web technologies and Content Solutions Designs and Architecture to teams and the wider audience
Represents Web Frontend and Web Technologies in a wider audience
Supports team members in decomposing stories into appropriate tasks and work items
Bridges Waterfall and Scrum methodologies as necessary
Designs for successful delivery and pragmatic outcomes Hands on and visible to teams and stakeholders driving their desired outcomes
Sources and Engages subject matter experts and stakeholders to unblock tasks and stories as needed
Coaches and Mentors team members and the wider audience on Agile Methodologies and principles
Supports the build out the Digital Centre of Excellence in LLA
Will work across multiple Squads or across multiple lines of business