Customer Master Data Specialist
Philips Lighting
Ciudad de Panama
hace 3 días

In this role, you have the opportunity to

Oversee and facilitate customer Master Data related activities to ensure our customer data is complete, accurate and follows data governance policies.

This role will be responsible for requesting, cleansing and enriching customer master data across multiple data domains to facilitate effective business decision making and deliver business value for both our internal and external customers.

This role will interface with external customers as well as multiple business stakeholders, especially with sales, credit, collections, and order management.

You are responsible for (but not limited to)

  • Regular review and processing of customer Master Data requests, set up, change requests, and determination of corrective actions as needed
  • Submittal of customer data changes and ensuring requests are reflected correctly in all required systems
  • Manage account cleanups and issue resolution with external customers and internal stakeholders
  • Serve as the End to End Master Data knowledge expert from a data and system perspective for SAP, Informatica Business Partner Data Hub (BPDH) and Salesforce.com
  • Support planned and ad-hoc data analysis efforts and issue resolution for master data topics
  • Partner with downstream stakeholder groups to facilitate end to end master data update
  • Support month end, quarter end and year end close processes for customer master maintenance
  • Ensures established processes in compliance with Philips’ Quality Standards of business conduct and followed
  • Other duties and responsibilities as assigned
  • You are a part of

    Philips’ Master Data team, which is part of the Global Business Services (GBS) North American hub in Nashville, Tennessee.

    Philips GBS Nashville hub has continued to grow in the Greater Nashville area since the original announcement of adding 800+ jobs in 2017.

    Philips is a global leader in health technology and we are looking to build the team in Nashville with passionate, inspirational, collaborative and diverse professionals empowering excellence around the world for Philips to achieve our mission to improve the lives of 2.

    5B people a year by 2030.

    To succeed in this role, you should have the following skills and experience

  • Bachelor’s degree in business or related field preferred, or equivalent combination of education and experience
  • 2+ years in a highly accurate and data-driven environment where data integrity and cleanup are required
  • Strong familiarity with Master Data management and concepts
  • Experience working in SAP or SFDC is highly preferred
  • Excellent attention to detail and organization skills
  • Ability to analyze requests and issues and determine correct action without assistance
  • Ability to work in a fast-paced, deadline-driven collaborative team environment
  • Advanced analytical and conceptual skills with the ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions
  • Excellent verbal, written communication skills and presentation skills
  • Ability to interact effectively with all levels of the organization build consensus and collaborate with others in achieving goals and objectives
  • Ability to handle multiple planned and unplanned tasks, roles and responsibilities
  • Ability to independently manage workload and priorities to deliver on time
  • In return, we offer you

    We offer you a dynamic working environment in an innovative business, which offers you excellent opportunities to further develop and fully explore your talents.

    This job comes with a competitive salary and excellent benefits.

    Why should you join Philips Global Business Services?

    Working at Philips is more than a job. It is a calling to make life better for people through your meaningful work, focused on positively impacting 2.

    5 billion lives a year by 2030. You will be challenged every day to think fast and work innovatively by building knowledge and sharing best practices to help our business to grow.

    Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the .

    Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

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