Leads Management Analyst
Philips
Ciudad de Panama, Panamá, Panama
hace 3 días

You are responsible for

  • Lead Management initially for the markets Brazil and Colombia :
  • Review incoming Marketing Qualified Leads in Salesforce, pre-qualify and assign to the right account manager
  • Call prospects to verify their needs and potential according to pre-defined criteria and convert lead to opportunity or close
  • Calls to Installed Base customers to qualify for upsell and cross-sell potential
  • Outbound calls to interesting (competitor) accounts to generate leads and opportunities
  • Maintain and updating prospect and customer information in SFDC
  • Gain account intelligence for new / existing accounts including current equipment, number of units, decision maker and future plans and update information in SFDC
  • Maintain and increases technical product information and application knowledge for selected product modalities
  • Create and follow campaign scripts or call guides with enthusiasm, and modify scripts as needed
  • Incorporate Lean Thinking to generate and assist in continuous improvement projects
  • Create reports and analyses and present results to different stakeholders
  • Additional duties as required
  • You are a part of

    A team with exciting and innovative environment that will actively encourage you to make improvements, establish best in class service, and have a direct impact on our success.

    We believe that we’re at our best when you’re at yours. And everybody who’s part of our team should be supported to develop to their fullest potential.

    The conditions that allow for that are our unique culture.

    To succeed in this role, you’ll need a customer-first attitude and the following knowledge, skills education and experience :

  • Bachelor s degree (preferably in Marketing or Sales) or equivalent combination of education and experience
  • Ideally 1-3 years’ experience in lead management, marketing or sales
  • Excellent interpersonal and communication skills
  • Very strong phone presence for outbound calling
  • Ability to apply persuasive selling skills via telephone to address customer needs
  • Native Spanish (for calls) and very good Portuguese
  • Experience with Salesforce.com
  • Ideally knowledge of medical device industry
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