Sale Representative - Mobile Devices (August 19th)
Alorica Inc.
Juan Diaz, Panama, PA
hace 4 días

At Alorica, we only do one thing make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Summary :

Communicate via inbound and / or outbound voice-based and / or non-voice-based communications in English or other languages to support customer care, telesales, credit and collections and / or remote technical support for clients.

Use computerized system for tracking, information gathering, and / or trouble-shooting issues to provide high quality customer experience.

Maintains and updates records and databases in accordance with prescribed formats and system requirements.

Essential Duties & Responsibilities :

  • Answers and initiates a variety of real-time inbound and / or outbound voice and / or non-voice based services.
  • Verifies and updates customer information, responds to queries and resolves issues.
  • Provide prompt resolution to customer inquiries by providing appropriate and accurate information using the highest quality customer service standards.
  • Accurately document and update records and databases in accordance with prescribed formats and required systems.
  • Performs a variety of transactions ranging from data entry, updating records, invoices and claims to verifying information and closing transactions.
  • Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations as directed by management or during training.
  • Knowledge, understanding, and compliance with company policies and procedures.
  • Provide feedback to management concerning possible problems or areas of improvement.
  • Make recommendations to implement improved processes.
  • Perform other duties as assigned by management
  • Qualifications & Requirements

  • High School Diploma required. Bachelor’s Degree or if undergraduate, with relevant work experience preferred.
  • Previous customer service and / or call center experience preferred.
  • Ability to maintain the highest level of confidentiality.
  • Observe professionalism and integrity in handling calls.
  • Proficient personal computer skills, including Microsoft Office.
  • Excellent interpersonal, written, and oral communication skills in English.
  • Passion - Performance - Possibilities

    At Alorica, we only do one thing make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

    Summary :

    Communicate via inbound and / or outbound voice-based and / or non-voice-based communications in English or other languages to support customer care, telesales, credit and collections and / or remote technical support for clients.

    Use computerized system for tracking, information gathering, and / or trouble-shooting issues to provide high quality customer experience.

    Maintains and updates records and databases in accordance with prescribed formats and system requirements.

    Essential Duties & Responsibilities :

  • Answers and initiates a variety of real-time inbound and / or outbound voice and / or non-voice based services.
  • Verifies and updates customer information, responds to queries and resolves issues.
  • Provide prompt resolution to customer inquiries by providing appropriate and accurate information using the highest quality customer service standards.
  • Accurately document and update records and databases in accordance with prescribed formats and required systems.
  • Performs a variety of transactions ranging from data entry, updating records, invoices and claims to verifying information and closing transactions.
  • Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations as directed by management or during training.
  • Knowledge, understanding, and compliance with company policies and procedures.
  • Provide feedback to management concerning possible problems or areas of improvement.
  • Make recommendations to implement improved processes.
  • Perform other duties as assigned by management
  • Qualifications & Requirements

  • High School Diploma required. Bachelor’s Degree or if undergraduate, with relevant work experience preferred.
  • Previous customer service and / or call center experience preferred.
  • Ability to maintain the highest level of confidentiality.
  • Observe professionalism and integrity in handling calls.
  • Proficient personal computer skills, including Microsoft Office.
  • Excellent interpersonal, written, and oral communication skills in English.
  • Passion - Performance - Possibilities

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