Order Management Specialist (Portuguese and English Speaker) - PIPELINE REQ
Panama City, Panama
hace 3 días

Order Management Automation Specialist (Portuguese and English Speaker)


Please note that this is a Pipeline requisition, created to identify talent for upcoming job openings within the Order Management Organization

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company we are a people company.

We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities.

We can’t wait for you to discover this for yourself as a Order Management Automation Specialist on our Order Management team in Panama.

It’s not just our products that break the mold. The way we fulfill orders to our customers does too. Our Order Management team takes charge of the end-to-end order management and processing of products, services and solutions received via sales staff and direct customers.

We verify and review the accuracy of online and offline orders and determine the appropriate method of order processing to support the needs of the business.

Responsible for the end-to-end order management of the order experience for products, services, and solutions received via sales staff and customers.

Experience and ability to identify data patterns and errors in Order management / MIS tools.

Interfaces with and supports both internal and / or external customers. Researches customer problems and delivers solutions.

May facilitate an order audit and quality control process. Liaises with cross-functional teams to drive velocity, backlog management, and friction-less rate.

May drive order management efficiencies or sales operations process improvements through various projects.

Principal Responsibilities :

  • Oversees the Order Management workflow to ensure highest quality and productivity, while helping drive Customer Experience improvements
  • Works on complex order management projects, roll-outs, online business, and services
  • Involved in support-type functions, stats, documentation of policy and procedures, reporting and research, and occasional order entry
  • Trains individuals within the group on systems and policies and procedures
  • Drives team goals through the coordination of work
  • Assists the team in resolving the more complex issues
  • May be involved in, workflow distribution and quota assignments
  • Skills :

  • Understanding of basic order processes, systems configurations and documentation
  • Demonstrated problem solving ability
  • Financial and analytical experience
  • Experience working with sales and external customers or in support of many different business units and geographies preferred
  • Ability to work collaboratively and drive initiatives in a cross-functional environment
  • Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately explain difficult issues;
  • ability to think quickly

  • Mastery in Portuguese language and moderate to high proficiency in English are essential.
  • Ability to prioritize workload
  • Education and Experience

    2+ years of related experience High school diploma or equivalent required. Associates degree, technical college or some college course work preferred

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