Senior Resettlement Assistant, G5 (Fixed Term Appointment) - 39165
Panama City, Panama
hace 5 días

Eligible Applicants This position is advertised to Group 1, Group 2 and external applicants.

IMPORTANT NOTE : Persons interested in applying for this position must be Panamanian Nationals or must be legally present in Panama at the time of application, recruitment and appointment.

Duties and Qualifications Senior Resettlement Assistant

Organizational Setting and Work Relationships

A Senior Resettlement Assistant position is typically located at Multi-Country Office, Branch Office or Field Office. Under supervision, the incumbent's primary role is to assist the supervisor in effective resettlement delivery of a given UNHCR Office in accordance with the UNHCR Resettlement Handbook, UNHCR Manual and relevant policy papers and publications.

The incumbent provides important clerical and administrative support to resettlement operations and may as required take part in assessing cases for resettlement and conducting interviews.

S / he maintains frequent contacts with the supervisor, relevant colleagues within the same Office or Offices under purview to exchange information and discuss issues on resettlement cases.

Some contacts and communication at a working level are required with Embassy / Immigration Officials of resettlement countries, IOM as well as with other operating partners regarding resettlement issues.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks.

In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR s core values of professionalism, integrity and respect for diversity.


  • Carry out preliminary interviews and initial assessments to process refugees for resettlement following established procedures.
  • Prepare written documentation for resettlement submission; ensure that records / files of individual cases are updated in a systematic and timely manner.
  • Assess and review individual resettlement cases and prepare individual / group submission for scrutiny by the supervisor.
  • Provide persons of concern (PoC) with up-to-date and accurate information on UNHCR's resettlement policies and procedures.
  • Comply with UNHCR's standard operating procedures on resettlement, ensuring timely action on cases.
  • Follow up on cases from time of submission to final decision and departure; ensure effective in-country communication on the status and follow-up on PoC being considered for resettlement.
  • Assist in maintaining and updating proGres or Consolidated Online Resettlement Tracking System (CORTS) database and provide technical support.
  • Coordinate travel and departure arrangements for refugees accepted for resettlement.
  • Organize logistical support for governments undertaking resettlement missions.
  • Provide administrative support for resettlement-related training activities, including organization of resettlement workshops and meetings as required.
  • Maintain accurate resettlement statistics as well as up-to-date records on individual cases; assist in the preparation of reports.
  • Draft / type routine correspondence to Field Offices / Multi-Country Offices / Headquarters.
  • Systematically apply an Age, Gender and Diversity perspective in all aspects of the resettlement process; comply with UNHCR policy and guidelines on HIV / AIDS.
  • Assist in mitigating resettlement fraud by reporting suspected fraud.
  • Recommend eligible cases for resettlement consideration.
  • Provide counselling to PoC.
  • Perform other related duties as required.
  • Minimum Qualifications

    Education & Professional Work Experience

    Years of Experience / Degree Level

    For G5 - 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher

    Field(s) of Education

    Not applicable

    Field(s) of Education marked with an asterisk* are essential)

    Certificates and / or Licenses

  • International Law;
  • International Relations;
  • Certificates and Licenses marked with an asterisk* are essential)

    Relevant Job Experience


    Good knowledge of resettlement issues and UNHCR resettlement policies and operational applications. Completion of UNHCR specific learning / training activities (e.

    g., PLP and RSD / Resettlement Learning Programme, resettlement anti-fraud workshop).

    Functional Skills

    PR-Refugee Resettlement programs

    PR-Resettlement Anti-Fraud Policy and Procedures

    CO-Cross-cultural communication

    Functional Skills marked with an asterisk* are essential)

    All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties.

    This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

    As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

    This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and / or desirable qualifications relating to the specific operation and / or position.

    Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

    Position Competencies All jobs at UNHCR require six core competencies and may also require managerial competencies and / or cross-functional competencies.

    The six core competencies are listed below.


    Organizational Awareness

    Teamwork & Collaboration

    Commitment to Continuous Learning

    Client & Result Orientation

    Managerial Competencies

    Not specified.

    Cross-Functional Competencies

    Analytical Thinking

    Planning and Organizing

    Stakeholder Management Language Requirements Please note that fluency in English and Spanish is essential for this job opening.

    Additional Information Please note that this position is offered under one year Fixed-term appointment. Extension is subject to operational needs, budget and performance.

    Only short-listed candidates will be notified, and might be requested to sit a test. No late applications will be accepted.

    Recruitment as a UNHCR staff member and engagement under a UNHCR affiliate scheme or as an intern is subject to proof of vaccination against Covid-19.

    The evaluation of applicants will be conducted based on the information submitted during the application. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications.

    No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

    UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees).

    The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.

    Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.

    All applications will be treated with the strictest confidentiality.

    See below for this postion's Operational Context

    MCO Panama covers nine countries and territories in Central America and the Southern Caribbean, with field offices / units in six of these countries (Aruba, Belize, Cuba, Trinidad and Tobago, Guyana, and Suriname).

    Of the Southern Caribbean countries covered by MCO Panama, there is a different legal and protection context for refugees in each country.

    Aruba, Suriname and Trinidad and Tobago have ratified or acceded to both the 1951 Convention relating to the Status of Refugees and its 1967 Protocol.

    Although Trinidad and Tobago has a national refugee policy, it has not yet been fully implemented, nor does it have any domestic refugee legislation.

    Guyana and Curacao are not parties to either to the 1951 Convention nor its 1967 Protocol, and have no policies relating to refugees or asylum-seekers.

    The lack of refugee legislation or policies results in significant protection gaps for refugees in the Southern Caribbean.

    In the absence of domestic asylum adjudication systems in majority of the Southern Caribbean countries, the office implements the strategic use of Refugee Status Determination (RSD) under UNHCR s mandate for a diverse population comprised of over 30 countries of origin, with Venezuelans comprising the highest number of asylum-seekers in the Southern Caribbean.

    Although there are generally no restrictions on refugees freedom of movement within the various Caribbean countries, many refugees are required to report periodically to the immigration authorities, have limited access to work or education rights and have no path to permanent residency, thus precluding them from a durable solution.

    At the same time, several countries in the Caribbean use detention as a migration management strategy, and there are examples of refugees detained under threat of deportation or refouled to their country of origin.

    Therefore, the prospects for local integration are limited, where refugees cannot effectively exercise their rights. Caribbean small island states, given their limited resources and absorption capacity, welcome resettlement efforts as a demonstration of responsibility-sharing.

    Within this context, UNHCR uses resettlement strategically in the Caribbean to respond to refugees with the most urgent needs and to support efforts to create more favorable asylum procedures and local integration prospects.

    MCO Panama will work with the various UNHCR field operations to identify cases at high risk in the country of asylum with an eye towards resettlement or for RST for already recognized refugees.

    The resettlement programme has significantly improved in the last couple of years and given the high variety in case profiles, the caseload can be complex and time consuming.

    Closing Date The closing date for submission of applications is 12 August 2022 (Midnight Geneva time).

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