Point of Sale Support Representative (Panama City, Panama
THE ESTÉE LAUDER COMPANIES
Panamá, Panama
hace 4 días

Description

The Point of Sale Support Specialist will deliver the ultimate customer experience by assisting with the visual aesthetics in assigned brands / doors (partner locations).

In addition, the Point of Sale Support Specialist will :

Be an expert on Visual Merchandising, collateral, events and point of sale operational execution

Provide consistent product and brand messaging across counters and installations

Be an ultimate ambassador for the company by leveraging influencing skills

Communicate effectively and build relationships with customers, peers and management

Key Responsibilities Include :

Provide high touch service for counter teams

Communicates with counter teams by composing accurate, prompt and effective replies.

Assess counter calls and makes decisions on appropriate actions on a case-by-case basis (ie : provide tracking, input request)

Researches information needed to answer counter calls (ie : missing launch collateral, sample, missing tester unit components)

Target to have one-touch call

Log call notes and follow ups; provide call back as needed

Develops a comprehensive knowledge of brands launch calendars, no-cost materials and merchandising elements

Leverage brand calendars and tools for call efficiency

Attend weekly team meetings to review upcoming calendar by brand; review any issues, foster team building

Contribute to the overall sales of the Region by creating a visually compelling in-store environment (via high touch service for counter team calls)

Qualifications

Minimum Education level : 4 year college degree preferred

Minimum Years of Experience : 2

Required Language Proficiency : English, Spanish

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