Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints.
To provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features.
To be accountable for maintaining excellent service for our internal and external customers. They are account owner of house accounts (personally own an account portfolio).
Shipment Management : Qualification and entry of customer orders into the operational execution process Complaint Management
Quotation Management : Qualification of customer inquiries, provide KN quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment)
Customer On boarding : Inclusion and transfer of customer requirements into the KN systems; Accompanying (initial) customer order
Customer Data Management : Maintenance and integration of customer data in the KN systems
Operational Customer Relationship Management : knowledge exchange with the sale; Establishment of an operative customer relationship (sales support)
Reporting (creating, refining and reviewing reports)
Your Skills and Experiences
Preferred to have experience in sea logistics and freight forward