This role is responsible for supporting the analytical insights and performance management strategy locally in the OneSource Panama Delivery Center.
Business Insights & Analytics and Operational Reporting
Support efforts to drive adoption of the OneSource Operational Performance metrics program and supporting systems, processes and reporting locally.
Perform data analysis and mining on end to end process and customer journey analytics in support of customer inspired business insights.
Be proactive in identifying potential new analytical projects to extract knowledge from raw data and transform it into meaningful and impactful information.
Monitor performance of OneSource Operations locally and provide daily oversight and review to cite trends and opportunities.
Identify improvements related to performance metrics.
Acts as a change leader and drive transformation in collaboration with internal BU’s and Vendor
Develop and implement quality improvement and process changes to achieve greater efficiencies and workflows between internal business units and GBS organization.
Proactively identify potential enhancements to current systems.
Benchmark and monitor processes as it pertains to services in-scope
Minimum Education level : Bachelor's Degree
Required Language Proficiency : English
Minimum Years of Experience : 3
Brings personalized experiences to enhance delivery
Ability to formulate and deliver presentations to Sr. Executives
Supports an accountability and own it culture
Has operated as an innovation / change agent in the past
Creates creative solutions to difficult problems.
Data and SLA commitment driven
Process and continuous improvement mindset
Proficient with Office tools and strong business solutions / ERP skills
Strong communication, interpersonal, analytical and problem solving skills
Knowledge of business processes and internal controls.
Shift : 1st (Day) Shift