Analyst, Analytical Insights and Integration Specialist, OneSource
Estée Lauder Companies
Panamá, Panama
hace 1 día

Description

This role is responsible for supporting the analytical insights and performance management strategy locally in the OneSource Panama Delivery Center.

Business Insights & Analytics and Operational Reporting

Responsibilities :

Support efforts to drive adoption of the OneSource Operational Performance metrics program and supporting systems, processes and reporting locally.

Perform data analysis and mining on end to end process and customer journey analytics in support of customer inspired business insights.

Be proactive in identifying potential new analytical projects to extract knowledge from raw data and transform it into meaningful and impactful information.

Monitor performance of OneSource Operations locally and provide daily oversight and review to cite trends and opportunities.

Continuous Improvement

Responsibilities :

Identify improvements related to performance metrics.

Acts as a change leader and drive transformation in collaboration with internal BU’s and Vendor

Develop and implement quality improvement and process changes to achieve greater efficiencies and workflows between internal business units and GBS organization.

Proactively identify potential enhancements to current systems.

Benchmark and monitor processes as it pertains to services in-scope

Qualifications

Minimum Education level : Bachelor's Degree

Required Language Proficiency : English

Minimum Years of Experience : 3

Brings personalized experiences to enhance delivery

Ability to formulate and deliver presentations to Sr. Executives

Supports an accountability and own it culture

Has operated as an innovation / change agent in the past

Creates creative solutions to difficult problems.

Data and SLA commitment driven

Process and continuous improvement mindset

Proficient with Office tools and strong business solutions / ERP skills

Strong communication, interpersonal, analytical and problem solving skills

Knowledge of business processes and internal controls.

Shift : 1st (Day) Shift

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