Leads Management Analyst
Philips
Ciudad de Panama, Panamá, Panama
hace 2 días

Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation.

Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common.

An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions the kind that make a real difference when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more.

That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

The Lead Manager is responsible for proactive inbound and outbound prospecting and lead management. This role will have a direct impact on our success by qualifying leads and uncovering opportunities adding to the sales pipeline.

This role will act as a layer between marketing and sales. The goal of a Lead Manager is to take a perspective lead from a campaign, generate interest to customer, qualify the lead using the budget, authority, need, & timeframe to approach and communicate the opportunity with the appropriate Account Executive for follow up.

Additionally, maintaining and updating customer information in SalesForce.com and fulfilling customer request for product information.

This role will work with Account Managers, Digital Team and Sales on key campaigns and events.

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

You are responsible for

  • Lead Management initially for the markets Brazil and Colombia :
  • Review incoming Marketing Qualified Leads in Salesforce, pre-qualify and assign to the right account manager
  • Call prospects to verify their needs and potential according to pre-defined criteria and convert lead to opportunity or close
  • Calls to Installed Base customers to qualify for upsell and cross-sell potential
  • Outbound calls to interesting (competitor) accounts to generate leads and opportunities
  • Maintain and updating prospect and customer information in SFDC
  • Gain account intelligence for new / existing accounts including current equipment, number of units, decision maker and future plans and update information in SFDC
  • Maintain and increases technical product information and application knowledge for selected product modalities
  • Create and follow campaign scripts or call guides with enthusiasm, and modify scripts as needed
  • Incorporate Lean Thinking to generate and assist in continuous improvement projects
  • Create reports and analyses and present results to different stakeholders
  • Additional duties as required
  • You are a part of

    A team with exciting and innovative environment that will actively encourage you to make improvements, establish best in class service, and have a direct impact on our success.

    We believe that we’re at our best when you’re at yours. And everybody who’s part of our team should be supported to develop to their fullest potential.

    The conditions that allow for that are our unique culture.

    To succeed in this role, you’ll need a customer-first attitude and the following knowledge, skills education and experience :

  • Bachelor s degree (preferably in Marketing or Sales) or equivalent combination of education and experience
  • Ideally 1-3 years’ experience in lead management, marketing or sales
  • Excellent interpersonal and communication skills
  • Very strong phone presence for outbound calling
  • Ability to apply persuasive selling skills via telephone to address customer needs
  • Native Spanish (for calls) and very good Portuguese
  • Experience with Salesforce.com
  • Ideally knowledge of medical device industry
  • In return, we offer you

    We offer you a dynamic working environment in an innovative business, which offers you excellent opportunities to further develop and fully exploit your talents.

    This job comes with a competitive salary, excellent benefits and up-to-date training.

    How we work at Philips

    Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers.

    We are embracing an approach wherein we spend more time together than apart which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home for our hybrid roles.

    Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

    Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

    Our hybrid working model is defined in 3 ways :

    We believe in the importance of impactful collaboration : There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.

    We embrace flexibility : Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.

    We want to be at our best : The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

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