Human Resources Services Representative, Portuguese Speaker
Estée Lauder Companies
hace 2 días

About Estee Lauder Companies

ELC (Estee Lauder Companies) is a global leader in prestige beauty that delights consumers with transformative products and experiences, inspiring them to express their individual beauty.

They are the only company focused solely on prestige makeup, skin care, fragrance and hair care with a diverse portfolio of 25+ brands sold in 150 countries.

Infused throughout their organization is a passion for creativity and innovation; a desire to push the boundaries and invent the unexpected.

From a position of strength, The Estée Lauder Companies (ELC), the leader in prestige beauty products, embarked on the Leading Beauty Forward program, chartered to fuel product innovation and enhance market agility.

A key element of this strategy was the design of a new way to support its suite of 30 brands globally. The company chose Panama as being best suited to establish its new Global Business Services (GBS) operation center.

This new center will initially deliver Finance, Human Resources and Legal services to ELC employees across several geographies and time zones.

Through a new innovative service minded approach, this center will redefine service standards globally at ELC. This new GBS team will provide a one-stop-shop solution for the ELC businesses, supported by new customer engagement insights, new systems, and new reporting.

In addition to delivering exceptional service to the ELC businesses each day, the GBS team will also be responsible for continuously streamlining work in pursuit of growing its service offering in support of achieving ELC’s strategic and business objectives.

New site, new team, new opportunity.

Position Overview

This position is responsible for the processing transactions for the employee lifecycle from hire to retire. This role will input data and create records in the Oracle database whilst ensuring accuracy and data integrity.

Leveraging tools such as case management system to track to agreed SLAs for customer service to the business.

Transactions OHRs will work in either the Onboarding team or the Job Data Change & Separations team.

Responsibilities :

  • Inputs data with speed and accuracy, whilst ensuring data integrity
  • Responsible for the administration of all required offer packages and employment letters, to be created and delivered according to set standards.
  • Responsibility includes follow-up with employees, managers and HR to ensure prompt return of forms / letters as required

  • Responsible for maintenance of accurate and updated employee files
  • Understands scope of services and escalates items to others as defined.
  • Uses professional and customer-focused approach to handle customer inquiries. Ensures client privacy where appropriate, including confidentiality and protection of sensitive client reports or information.
  • Ensures quality customer experience by communicating empathy to de-escalate difficult situations.

  • Demonstrates excellent written communication skills including proper grammar and correct sentence structure to document cases in the case management system and communicate with customers and employees via email.
  • Uses excellent verbal communication including proper grammar, tone, and a clear speaking voice to ensure solid communication with the customer via phone.
  • Requirements :

  • Advanced command of English and at least one written and verbal local language
  • Excellent customer service focus and manner
  • Data entry skills including excellent data quality, demonstrating accuracy and attention to detail in work
  • Excellent verbal and written communication skills
  • Ability to work well in a team environment, seeking the ideas of others and valuing differing perspectives
  • Ability to solve problems in a timely manner and take initiative to make processes and programs better
  • Ability to learn new systems
  • Previous data entry or customer service experience preferred
  • Experience in Excel and Word and strong working knowledge of Oracle HRIS system preferred.
  • Excellent organizational skills
  • Ability to handle multiple requests in a timely manner
  • General analytical and problem-solving skills
  • Strong interpersonal and listening skills
  • Ability to deal with ambiguity
  • Ability to handle confidential information
  • Ability to identify when data-related issues need to be escalated
  • Ability to work with diverse people
  • Ability to maintain objectivity under pressure
  • Language skills preferred (e.g. English, Spanish, Portuguese, French)
  • Additional Requirements

  • Bachelor’s Degree required
  • Minimum Years of Experience : minimum 3 year
  • Additional Details

  • Work shift : Monday to Friday
  • Contract-Type : Full-Time Permanent
  • Location : Costa del Este, Panamá
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