Salesforce.com Business Process Specialist (Sr. Advisor)
Quest
LATAM, PA, Panama City
hace 5 días

Overview

Quest Software is seeking an experienced Sr. Business Analyst to support our internal business teams to execute on a number of mission critical projects.

Salesforce.com is becoming the backbone of our business application architecture, and we are looking for highly skilled and motivated team members that are confident in delivering excellent business outcomes with Salesforce.

The successful candidate will be able to take point on business discussions with our internal business teams during the implementation process.

You will establish and maintain a relationship with Quest business teams, retaining a deep understanding of their business.

You will deliver solutions that speak directly to their most critical business needs.

Responsibilities

  • Business analysis and discovery
  • Scope definition
  • Participate in process, strategy, and functional design on Quest projects
  • Drive business process definition and design together with SFDC project team and business team members
  • Engage with senior business stakeholders to gather / analyze requirements, and write user stories that are easy for our business partners to understand and respond to
  • Map user stories and requirements to Salesforce functionality
  • Demonstrate Salesforce capabilities to solve business problems by managing proof of concepts / pilots
  • Integration design (jointly with SFDC Architect)
  • Maintain collaborative relationships with external vendors to achieve project goals
  • Data migration planning
  • Planning for system test and UAT
  • Assisting with end-user training and other change management needs
  • Establish and maintain relationships with Quest business owners
  • Participate in conversations with business owners regarding ongoing enhancements
  • Remain current with the periodic Salesforce releases
  • Identify and mitigate risks
  • Qualifications

  • Critical thinker spots gaps; challenges assumptions; pushes back against incomplete or poor ideas; offers best-practice alternatives
  • Ability to speak the language of the business and be perceived as their voice in project discussions
  • Adhere to a configuration before code mindset to minimize cost and complexity while maximizing the maintainability of Quest’s SFDC instance
  • Ability to translate the needs and requirements of business owners into user stories via focused interviews and workshops
  • Minimum 3 years of experience functioning as a Salesforce business analyst or consultant
  • Detailed knowledge of Salesforce architecture
  • Strong ability to configure Salesforce
  • Salesforce certifications : Administrator and either Sales Cloud or Service Cloud
  • Experience working in an Agile or modified-Agile environment
  • Understanding of data and data migration methodologies
  • Preferences

  • Knowledge of the software business and associated processes
  • Understanding of Jira, and knowledge of Copado or Prodly
  • Company Description

    At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints.

    From complex challenges like Active Directory management and Office 365 migration, to database and systems management, to redefining security, and hundreds of needs in between, we help you conquer your next challenge now.

    We’re not the company that makes big promises. We’re the company that fulfills them.

    We’re Quest : Where Next Meets Now.

    Why work with us!

  • Life at Quest means collaborating with dedicated professionals with a passion for technology.
  • When we see something that could be improved, we get to work inventing the solution.
  • Our people demonstrate our winning culture through positive and meaningful relationship.
  • We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
  • Our team members’ health and wellness is our priority as well as rewarding them for their hard work.
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