One Identity Software offers award-winning products that simplify IT management for our customers. One Identity Software provides critical components to expand, enhance and simplify IT operations through enterprise solutions in four strategic areas : systems management, security, and information management.
These industry leading solutions enable IT organizations to simplify operations, maximize workforce productivity and deliver faster results.
Our Privilege Access Management solutions allow customers to access privileged accounts while meeting audit and compliance requirements along with the automation and control of the process of granting access to privileged accounts and passwords.
We also offer customers the ability to control, monitor and record privileged sessions of administrators, remote vendors and other high-risk users.
This Engineer will be hired through our QUEST Software legal entity.
Engineers will work as part of a Global team to provide a high standard of technical support to customers utilizing the Privilege Access Suite of products.
Stellar customer service and handling skills and the ability to interface, collaborate and prioritize customer issues with development and effectively communicate solutions to customers is crucial to the role.
An ability to work across regional boundaries with Country and Product Managers to ensure product quality and stability and a determination to professionally manage and resolve a number of potentially complex issues on numerous supported platforms.
As a successful Support Engineer you will be able to work independently to test and debug customer issues in lab environments and operate as a key member of a virtual product team spanning across continents and time zones.
A flexible attitude and capacity for absorbing information and keeping up to date with Technology is essential. You will gain exposure to enterprise environments incorporating a broad range of operating systems, protocols and architectures.
Therefore a good cross-platform technology background is desired. Customer service and teamwork are our core principles and having fun in the process is expected.
For the right individuals with a passion to deliver top quality customer service there are excellent opportunities to progress within the Technical Support Organization.
As a One Identity Support Engineer you will gain exposure to some or all of the following technologies :
Operating Systems : Windows Server
Databases : Microsoft SQL Server
Target Systems : Active Directory, Exchange, LDAP, SAP, Sharepoint
Networking : DNS, LDAP, HTTP, SMTP, VPN
Web : IIS
Virtualization : ESX, VMWare Workstation
Languages : VBScript, Powershell, Java
Cloud : AWS and Azure
Essential Technical Skills
2+ years’ experience managing and troubleshooting Active Directory (User / Group Administration, ADSI Edit, Replication, Permissions, Group Policies)
With team members dispersed globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded.
One Identity’s team members are committed to serving our communities, regularly volunteering for non-profit organizations.
Our team members follow an open approach to technology innovation and believe that technology is essential for human success.