Senior Analyst, Business Process Management
BMA Group
Arraiján, Panamá, Panamá
hace 1 hora
source : Konzerta

Formulates process framework, implements and ensures conformance / compliance to the organization's Quality Management System in alignment with corporate / industry standards Strategizes, plans, facilitates, and conducts audits, analyzes audit findings, suggests actions to improve quality of products and services, and tracks for closure Plays a key role in the designing of the quality strategy and ensures that all areas within the business unit perform to the defined standards Defines metrics strategy, consolidates various metrics parameters, analyzes trends, identifies / develops corrective / preventive actions plans to influence improved business performance, and customer satisfaction.

Facilitates implementation of quality management system and quantitative process management Collates, validates, and publishes metrics data related to quality management systems Plans and facilitates conduct of internal process audits and ensures findings are logged and tracked to closure Assists in coordinating with relevant groups for continuous refining and improving the processes to ensure effective outcomes in terms of performance Prepares artifacts such as manuals, procedures, work instructions, templates and training materials.

Creates dashboard that gives a holistic snapshot of performance of various quality standard activities. Conducts final inspections of complex projects Performs other duties as required Skills Knowledge of relevant process areas Knowledge on multiple Quality Assurance Models Knowledge of Audit process and auditing skills Knowledge of MS Office applications with a focus on MS Excel and MS Word Knowledge of Software Estimation Knowledge of Quality Management Handle on Process Documentation Understanding of Delivery Methodologies Ability to work in a team environment Advanced English Advanced Level Lean & Six Sigma experience is a plus.

Experience process mapping and process documentation Experience with Process flow tools, like VISIO and Miró, or similar.

Experience with streamlines and other methodologies.

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