Servive Operation Jr. Manager
Costa del Este, Panama City, Panama
hace 14 horas

Position Summary

1. Provides best service to customer by improving service centers fields.

2. Secures service competitiveness by improving KPIs and by supporting issues of service centers.

3. Promote service differentiation by discovering best practices and propagating those practices to other service centers.

Role and Responsibilities

1. Improving service center fields Make a visiting schedule for each service center and visit and improve the field based on a checklist.

2. Supporting to solve issues Analyze issues for each service center based on the visiting results and support to implement an improvement measure for each issue.

3. Index management Analyze an index for each service center. Analyze why there is a weakness and resolve the issue.

4. Managing best practices Organize best practices of a service center and apply them to increase operational efficiency by propagating them to other centers.

Skills and Qualifications

  • Develops professional expertise by complying with company policies and procedures
  • Works on problems of moderate scope where analyzing situations or data requires a review on various factors
  • Exercises judgment within defined procedures and practices to determine appropriate action
  • Normally receives general instructions on routine work with detailed instructions on new projects or assignments
  • Generally requires a bachelor's degree with a minimum 2 years related experience, or advanced degree without experience
  • Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country / Language at the bottom of the page.
  • If you are European Economic Resident, please click here.

    Añadir a los favoritos
    Eliminar de mis favoritos
    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Formulario de postulación