Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation.
Driven by the vision of a better tomorrow.
But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common.
An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions the kind that make a real difference when it matters most.
The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more.
That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.
In this role, you have the opportunity to make life better
Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.
Philips expert in specific process. Domain(s) (subject matter expert) on ordermanagement, delivery, or procurement. Develop, implement and drive continuous improvements of the standardized business capabilities for his / her expertise area, deploy to newly acquired comapnie Process custodian and ensures adoption of proven practices.
Capture learnings and actively share success within your network. Dedicated BPE reports into BPO
You are responsible for
Is responsible for defining a process that represents voice of customer, business, markets, functions, countries, regulators and other key stakeholders.
Ensures (jointly with the functional leader) that business & compliance requirements are defined. This should be based on the Business Model & Winning Value Chain requirements to drive process standardization, simplification and adoption / adherence (Philips Excellence Process Framework levels L3 / L4 the what and L5 / L6 the how ) including relevant documents (L7) as well as process performance metrics and adoption / adherence KPI’s.
Prioritizes the design of the PEPF processes (including resource allocation) based on the agreed compliance requirements, business requirements and the underpinning IT.
Designs the PEPF processes (L3 L7) and ensures alignment with the underpinning IT applications incl. relevant process performance metrics & KPI’s and compliance requirements and controls.
Works closely with the IT BAs, Scrum Masters and SME’s to ensure the design is accurately reflected in the IT solutions.
Is responsible for establishing, prioritizing and approving the following, including clear business objectives and specific business requirements, compliance, regulatory & interface requirements, high level project planning, changes, enhancements, and defect corrections.
Participates in IT solution development projects in the following tasks : providing clear business objectives and specific business requirements, participating in high-level project planning, and providing approvals needed at each Quality gate.
Participates as a key player in the software validation process for those PEPFs that include automation of quality system related processes.
Develops testing scenarios as part of UAT and validation (as appropriate) to ensure the system (process / tool / training) can be executed by a representative user without needing extraordinary measures to accomplish the task.
Responsible for change management, business go-live readiness and PEPF readiness adherence in local QMS during the Deploy phase.
Maintains BPE, Subject Matter Expert / Key User Communities of Practice (CoP) in their respective domain, ensuring people competencies / capabilities are in place to execute the standard process in their process domain.
Supports monitoring of the process during deployment particularly as part of initial pilots to ensure all elements of the design work as expected and incorporate feedback into the process / tool and training design before mass deployment.
Process Performance and Ways of Working (WoW) Adoption tracking :
Establishes an accurate process performance tracking & WoW Adoption reporting in their capability domain, with reference to relevant targets.
Continuous improvement & Knowledge Network / Management :
Actively shares knowledge and best practices through Communities of practice (CoP) and helps solving systemic problems driving impact, maintaining BPE and Subject Matter Expert / Key User bi-directional engagement in their respective domain.
Secures Process Change Request (CR) engagements and ensures (jointly with the functional leader and the BPO) people competencies / capabilities are in place to execute the latest standard process in their process domain, by driving Process continuous improvement with discipline and in a structured manner (Releases, Kaizen-based, etc).
Supports a change control board responsible for the ongoing monitoring and control of the process and IT tool to meet current and new business requirements, manage change requests and interfaces with other systems / processes.
Manages changes to the PEPF. This includes, ensuring that tools, training, procedures and work instructions are aligned and remain in a state of control.
You are a part of
A team with exciting and innovative environment that will actively encourage you to make improvements, establish best in class service, and have a direct impact on our success.
To succeed in this role, you’ll need a customer-first attitude and the following
5 years’ work experience in Business or Supply Chain environment
Education related to : Supply Chain Management, Engineering, Business Development or similar. / Bachelor degree, Master’s degree or equivalent
Ideally knowledge of medical device industry
Proficiency in English is required.
Proven business experience in his domain (Innovation, product development, operations etc.) in various roles
Conceptual thinking and analytics.
Ability to design supporting processes for the target vision.
Experience in leading process improvement methodologies
In return, we offer you
We offer you a dynamic working environment in an innovative business, which offers you excellent opportunities to further develop and fully exploit your talents.
This job comes with a competitive salary, excellent benefits and up-to-date training.