The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to saving lives and reducing the burden of disease in low-
and middle-income countries, while strengthening the capabilities of governments and the private sector in those countries to create and sustain high-
quality health systems that can succeed without our assistance. For more information, please visit :
CHAI’s global malaria program provides direct technical and operational support to countries around the globe to strengthen their malaria programs and reduce the burden of this preventable, treatable disease.
We support governments to scale up effective interventions for prevention, diagnosis, treatment, and surveillance, with the goals of sustainably reducing the number of malaria-
related illnesses and deaths worldwide in the short-term and accelerating progress towards malaria elimination in the long term.
Overview of Role
CHAI is seeking a highly motivated individual to work as a Health Information Associate to play a critical role in helping governmental programs improve how they collect and analyze data to improve the efficiency and effectiveness of their efforts to eliminate malaria.
S / he will be responsible for working with an array of ministry of health and CHAI staff to build in-country capacity related to the use of information technology.
This work will include creating, modifying, and maintaining potentially complex and diverse surveillance platforms; leading national training sessions in technology solutions;
and helping staff use and troubleshoot health information systems on an ongoing basis. The Associate will focus on Mesoamerica and Hispaniola, and work closely with technology companies, academic partners, the PAHO / WHO, and government technical bodies working on epidemiological surveillance to ensure malaria programs in country have the tools required to monitor and evaluate progress towards elimination.
The Associate will also support countries in Africa and Southeast Asia, and lead some cross-country work on developing resources, sharing lessons, and supporting the malaria analytics and surveillance team.
A successful candidate will need to possess strong communication, organizational, and management skills as well as be able to work independently to drive implementation and have deep personal commitment to producing results.
This position is based in Panama city, Panama and requires travel to high risk, remote regions with limited infrastructure and medical care.
Work with CHAI country associates, regional technical advisors and regional country support managers to understand technological requirements for malaria surveillance, including the monitoring of malaria epidemiology and the impact of malaria interventions
Develop coherent and technology-appropriate specifications for meeting user requirements across countries and regions
Advise on strategies for storing, cleaning and analyzing data and producing automated reports for more efficient and effective operational response
Play a translational role in communicating user requirements and technical specifications to non-technical staff within CHAI management and ministries of health
Liaise with and manage software developers to build applications meeting user requirements. Lead project management; create and manage project plans, processes, and communication mechanisms, to progressively design, develop, and test systems and mobile tools.
Ensure delivery within scope and timelines. Manage ongoing tracking and prioritization of development activities. Proactively manage changes in project scope, identify potential challenges and roadblocks, and develop contingency plans.
Test code and functionality, review and recommend changes
Design and develop custom data collection forms as required (e.g. ODK or Survey CTO)
Design and develop disease information dashboards as required (including format and content)
Help cultivate a culture of data-use within malaria programs by strengthening usage and analysis of data by the malaria program and the quality of data inputs
Assist with the troubleshooting, installation, and implementation of systems
Develop training materials and help train global and country staff in the use of information technology and support the training of program staff on the system to be used, devices and any other end-
users issues related to IT problems
Manage and develop resources, guidelines, and other material to provide guidance to and share lessons across teams
Support and provide technical support to the malaria analytics and surveillance team, particularly with data management and visualization
In the near term,
Support the national malaria program in Haiti to design, operationalize, and scale up an electronic case-based reporting system in DHIS 2
Design and integrate a new malaria module into Panama’s national surveillance system
Work with the malaria program in Honduras to roll out and monitor the use of the newly adopted DHIS2-based malaria surveillance system
Work with the Guatemala NMCP and CHAI's country and technical teams on a day-to-day basis and be the focal point the communication and managing matters related to a new malaria surveillance module in Guatemala’s new Integrated Surveillance System.
Assist with the implementation of the malaria module by coordinating, supervising and providing the requirements needed to implement the module at all levels.
Support the development of an internal data warehouse to aggregate and visualize routinely collected malaria program indicator data for monitoring and evaluation across countries and regions
Assist in development of guidelines on promoting data use in malaria programs, for hardware selection and procurement, and for commonly used systems such as DHIS2
Preferred Skills and Experience
Bachelor’s degree in Computer Science, Computer Engineering, Software Engineering, Information Technology. Master’s degree preferred.
At least three to five years’ working experience as a business analyst, technical project manager, or in a similar role working closely with stakeholders to define and deliver business requirements for technology initiatives
Proven experience in implementing technology-based solutions with users, preferably for disease surveillance
Exceptional written, oral, and interpersonal skills. Experience communicating technical concepts to non-technical users.
Understanding of disease surveillance (including surveillance platforms) with knowledge of global health issues; knowledge of common health information management systems such as DHIS 2 strongly preferred
Familiarity with emerging technologies for data collection and reporting (including experience using open source data collection tools like ODK);
comfort with developing basic data collection forms and reports preferred
Familiarity with emerging technologies for web or mobile application development for data visualization and analysis
Experience in data management (including managing databases) and data analysis
High levels of proficiency in Access, Microsoft Word, Excel, PowerPoint
Experience working in an international context and / or entrepreneurial environment
Ability to think strategically and anticipate future consequences and trends
Ability to work well both independently and as part of a multidisciplinary team
Strong work ethic, integrity, credibility, and dedication to CHAI’s mission
Ability to be effective, calm, and flexible in high-pressure situations, to handle multiple tasks simultaneously and to effectively prioritize
Ability to communicate effectively with people of varied professional and cultural backgrounds
Proven ability to function in a fast-paced work environment
Demonstrated ability to work with a sense of urgency and timeliness
Experience living or working in Latin America and the Caribbean
Ability to travel approximately 40-60% of the year
Fluency in English and Spanish
Any statistical and geospatial analysis experience (R, SAS, STATA, ArcGIS and / or other relevant software)
Knowledge of malaria or other global infectious diseases
Experience working and communicating with government officials and multilateral organizations