Technical Support Manager II
Quest Software
Panama City, PA
hace 3 días

Overview

Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems.

Since 1987, we’ve been reducing the time and money our customers spend on IT administration, so they can invest more on business innovation.

With more than 100,000 customers in 100 countries, we emphasize innovation, strong community with customers and partners, and ongoing support throughout our customers’ journey.

We are fanatically customer focused and are proud to support the most complex customers who have the highest IT demands in the world.

It’s exciting, it’s rewarding, it’s hard work and offers career and personal growth. We are currently looking for a Technical Support Manager in the Information Management business unit to join our team.

Responsibilities

  • Plans, organizes, and manages technical support for one or more of Quest products to provide unrivaled, timely technical support for Quest customers and prospects consistent with technical support values -
  • Attracts, hires, retains, organizes, develops, manages, recognizes, and rewards a motivated workforce capable of achieving short and long-

    range business objectives within company policies and procedures -Leads and participates in working with other Quest departments to provide proactive, responsive, and timely solutions to customer and product issues -

    Leads and participates in the management of customers and customer case escalations -Participates as a proactive member of the Quest management team by setting high standards throughout the Technical Support department and contributes to the company as follows : -

    Ensures appropriate systems, policies, budgets, controls, and procedures are in place to support sound, legal practices in support of the strategic direction of the business

    Qualifications

  • Quickly learn the general concepts of the technology used in and associated with Quest products -Demonstrated leadership and organizational skills with the ability to motivate and develop a team of professionals capable of achieving aggressive business goals and objectives.
  • An in-depth understanding of the basic principles behind technical support processes and procedures -Requires strong written, verbal and presentation skills -

    Good analytical and problem solving skills -Ability to quickly understand both business and technical concepts -Excellent interpersonal skills with the ability to interact with both technical and non-

    technical customers -Self-motivated, quality driven, customer focused -Understands and embraces cultural diversity -Proven ability to multi-

    task and prioritize workload -10+years of relevant technical customer support experience, or equivalent combination of education and work experience -

    4+ years of leadership experience Company Description

    Quest Software enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure in order to help fuel innovation and drive their businesses forward.

    With over 2,500 team members around the globe, we intend to continue to grow revenues and add value to customers. When you join our team, you will have the opportunity to build and develop products at a scale few others can provide.

    Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses.

    Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.

    Why work with us?

    Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind : Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

    All employment decisions at Quest are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

    Quest will not tolerate discrimination or harassment based on any of these characteristics. Quest encourages applicants of all ages.

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