An Operations Manager is responsible for ensuring all conference and banqueting functions are carried out to deliver an excellent Client experience while working across departments to ensure well executed events.
What will I be doing?
As an Operations Manager, you will be responsible for ensuring all conference and banqueting functions are carried out to deliver an excellent Client experience.
An Assistant Operations Manager will also be required to liaise with the Operation and Maintenance teams to ensure well executed events.
Specifically, you will be responsible for performing the following tasks to the highest standards :
Ensure all Conference and Banquet functions are carried out as per the client's instructions, with efficient use of resources and technical equipment
Ensuring all departments are kept informed of client needs and feedback
Assist Operations Manager in receiving and sending all client material pre- and post-conference; ensure storage is tidy and controlled
Support Operations Management team to respond immediately to changes received
Ensure high levels of communication are maintained between the Operations Department and other departments, in particular Conference and Banquet Sales
Attend pre- and post-conference debriefs
Assist in ensuring all function spaces are well maintained and complete monthly maintenance checks of all function spaces with the Operations Manager;
develop maintenance program with in-house technicians and contractors
Liaise daily with the engineering department to ensure equipment is in place and provide feedback on overall performance and availability
Ensure relevant members of the team are fully trained in all aspects of the job , knowledge of space and food offerings etc.
and that ongoing training is in place
Assist Operations Manager with training needs and development
Work with Conference and Banquet sales to ensure the correct number of covers and room space is appropriate for the type of function
Maintain good communication and work relationships in all hotel areas
Ensure that staffing levels are maintained
Comply with hotel security, fire regulations and all health and safety legislation
Be environmentally aware
What are we looking for?
An Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :
Customer Service experience in supervisory or higher capacity
Ability to listen and respond to demanding guest needs
Excellent leadership skills
Excellent interpersonal and communication skills
Accountable and resilient
Committed to delivering high levels of customer service
Ability to work under pressure
Flexibility to respond to a range of different work situations
Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :
Previous experience in similar role
A degree or diploma in Hotel Management or equivalent
Passion for delivering exceptional levels of guest service
High level of IT proficiency
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it all!