Provide timely troubleshooting and resolution for customer product cases
Resolves customer inquiries and issues on time, professionally and with a positive attitude to achieve customer satisfaction
Manages the customer relationship with respect to product issues
Communicate with product specialists and development to report and investigate customer issues
Proactively anticipate and prevent potential customer issues
Develops, tests and documents workarounds for known product issues
Contribute content to the knowledgebase articles and Social media (blogs)
Participates as a proactive member of Quest Technical support team by contributing to the company as follows :
Meets or exceeds short and long-term productivity results established by the Support Manager
Takes accountability and resolves any issues preventing the achievement of timely, quality, and cost effective results
Maintains high standards of excellence and strong work ethics
Provide guidance, leadership, technical consultation and training to less experienced team members
4+ years of relevant experience or equivalent combination of education and work experience
4+ years Oracle / SQLServer Database experience
Database experience should include some knowledge of security, performance tuning, backup & recovery, and database query
Oracle Professional Certification / or other relevant Relational Database certifications
4+ years of Unix or Linux / Windows OS experience
2+ years of application development or support
Flexible and able to work multiple shifts
Must be flexible to work in a 24x7 Environment
Excellent analytical, problem solving, oral and written communication skills
Quest Software enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure in order to help fuel innovation and drive their businesses forward.
With over 2,500 team members around the globe, we intend to continue to grow revenues and add value to customers. When you join our team, you will have the opportunity to build and develop products at a scale few others can provide.
Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses.
Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.
Why work with us?
o Life at Quest means collaborating with dedicated professionals with a passion for technology.
o When we see something that could be improved, we get to work inventing the solution.
o Our people demonstrate our winning culture through positive and meaningful relationships.
o We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
o Our team members’ health and wellness is our priority as well as rewarding them for their hard work.