Technical Support Level 1, Enterprise
Dell
Panama City, Panama
hace 4 días

Are you a brilliant problem solver who could provide frontline support for a game changing, enterprise-wide support service?

Do you want to be a hero to Dell’s EMEA customers by resolving their complex IT issues? Within Dell Services , we are looking for a Technical Support Agent to join us in Panama .

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities.

We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Key responsibilities

Dell Services develops and delivers solutions that enable clients to maximise returns on IT investments, drive efficiencies and reduce costs.

Working with highly skilled technical advisors on shifts that include evenings and weekends, you will :

  • Identify issues, investigate root causes and recommend solutions to enterprise problems applying diagnostic techniques as necessary and keeping the customer informed throughout
  • Perform case management functions to keep cases up to date and accurate
  • Identify, research and input unique or recurring customer problems
  • Provide timely responses to customer escalations
  • Own customer issue to resolution.
  • Essential requirements

  • Bachelor’s Degree or equivalent
  • Excellent knowledge of server and storage hardware
  • Knowledge of networking (including WAN topology; mixed LAN and WAN operating system environments; DNS, WINS and DHCP; firewall solutions and network load balancing) and current Server Operating systems (such as Windows, Linux or UNIX)
  • Strong customer focus and communication skills
  • Desirable requirements

  • Relevant industry certifications (such as A+, CCNA or VMWare)
  • Knowledge of English
  • Benefits

    Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

    Inscribirse
    Añadir a los favoritos
    Eliminar de mis favoritos
    Inscribirse
    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Continuar
    Formulario de postulación