Senior Collection Specialist
Philips Lighting
Ciudad de Panama, Panamá, Panama
hace 8 horas

You are responsible for

  • Manage an active customer base of accounts
  • Contact clients with past due balances in the portfolio to obtain payment, payment commitment, and follow up on payment promises.
  • Meets or exceeds targeted cash collections metrics, reducing past due, bad debt exposure, and other quantitative targets.
  • Accountable for reporting any disputed / short paid invoices, identifying root cause, and collaborating with the internal department to expedite resolution / payment.
  • Escalate major collection issues with Management that may require special attention / support.
  • Assist the cash applications department with resolving payment application discrepancies ensuring adjustments are completed in a timely fashion.
  • Support and develop accounts receivable lean process improvements.
  • Prepare proposals for agency placement and write off to bad debt.
  • To succeed in this role, you should have the following skills and experience :

  • Bachelor's degree
  • 3 years of working experience preferable
  • Strong collections background in business to business collections with a customer service / retention mindset
  • Fluent in English, Spanish is a plus
  • Experience in negotiation, customer service and strategic thinking
  • SAP or similar ERP accounting application experience preferred.
  • Knowledge or experience working with Excel specifically (Vlook up and pivot tables)
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