Senior Collection Specialist
Philips Lighting
Ciudad de Panama, Panamá, Panama
hace 8 horas

You are responsible for

  • Manage an active customer base of accounts
  • Contact clients with past due balances in the portfolio to obtain payment, payment commitment, and follow up on payment promises.
  • Meets or exceeds targeted cash collections metrics, reducing past due, bad debt exposure, and other quantitative targets.
  • Accountable for reporting any disputed / short paid invoices, identifying root cause, and collaborating with the internal department to expedite resolution / payment.
  • Escalate major collection issues with Management that may require special attention / support.
  • Assist the cash applications department with resolving payment application discrepancies ensuring adjustments are completed in a timely fashion.
  • Support and develop accounts receivable lean process improvements.
  • Prepare proposals for agency placement and write off to bad debt.
  • To succeed in this role, you should have the following skills and experience :

  • Bachelor's degree
  • 3 years of working experience preferable
  • Strong collections background in business to business collections with a customer service / retention mindset
  • Fluent in English, Spanish is a plus
  • Experience in negotiation, customer service and strategic thinking
  • SAP or similar ERP accounting application experience preferred.
  • Knowledge or experience working with Excel specifically (Vlook up and pivot tables)
  • Reportar esta oferta

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Formulario de postulación