Main Purpose : 1. In line with the Group IT and Retail IT strategy and policies, manage the implementation of new retail IT solutions in the Americas Region and other core solutions within all countries within the Americas region.
Take leadership role in Global rollouts as required. 2. Act as a single point of accountability for all deployment activities and issues for the in-scope solutions.
Specific projects will be determined based on business priorities. 3. Manage business analysis function & resources in the Region, including FTEs and Contractors.
Collaborate with Global BA organization. Knowledge Skills and Abilities, Key Responsibilities : 1. Responsible for deployment of global and regional Retail IT and other IT initiatives consistent with both IT strategy and business priority.
Develop strong expertise on Retail IT solutions, architecture, technical, functional and supported business processes 2.
Analyse business requirements. Stay informed of relevant Retail business developments and projects. Work closely with Business subject matter experts to define effective business processes supported by fit for purpose IT Solution delivery 3.
Key interface to help ensure successful implementation of Business processes through Retail and other IT solution / applications and integration into the Group ERP and Data lake 4.
Responsible for the IT demand management process for the Retail and Commercial Businesses 5. Accountable for delivery of IT projects.
Monitor IT infrastructure and application services to Retail Business to ensure project and service delivery is aligned with business expectations 6.
Direct IT service issues to the appropriate IT resource / organization and ensure resolution 7.Help shaping Puma Retail IT strategy.
Be able to anticipate trends / solutions in his area / geography of expertise and proactively advices on new technologies, best products, benchmarking, competitive analysis etc Requirements : Ability to travel extensively Ability to work in a fast paced and high pressured environment Speak Spanish and English fluently Capable of managing multiple projects and remote / offshore resources Experience : Superior degree with experience on managing IT projects, IT services, ERPs 3-5 years minimum of experience in IT B2C and B2B technical roles, desirable Multicultural environment experience Knowledge of Retail business and key processes CRM, Digital Engagement, Mobile apps and B2C solution architecture Strong understanding of how IT can enable superior business performance and contribute to growth targets Proven ability to translate business requirements into IT solutions Proven change management skills, and in particular in a multi-cultural, multi-OU environment 10+ years of experience in project management, business analysis, solution architecture and systems development Knowledge of retail IT solutions in the fuel industry is a plus Skills : Broad IT experience (ERP, IT Infrastructure, mobility solutions, projects delivery and IT business analysis) Demonstrated experience in delivering value through IT Retail business knowledge and retail fuel management systems Analytical and problem resolution skills Experience with B2B businesses Communication skills Interpersonal skills and team working also virtually Strong leadership and experience developing credibility with internal and external partners Project management skills, PMP desirable Competencies : Strongly organized and structured Important to be able to work with the business users at all level of the organisation A can do attitude Able to prioritise work and deal with conflicting requirements Innovative and autonomous Strong team player Change management skills and people management skills Key Relationships and Department Overview : Internal Retail & Commercial business managers, general managers, financial managers and key users in all countries, global retail team, ePuma Business Implementation Manager (Americas), Puma and Trafigura IT External Retail solutions providers, Group IT solutions / services providers , in-country IT providers for retail business