Job description : Purpose

Purpose

To work closely with the JD Edwards Support Supervisor and JD Edwards users of all departments or areas of the company where it is necessary to provide JD Edwards support.

To play a crucial role in the development and management of the JD Edwards Users knowledge at Cobre Panama and directly impact the quality of business processes and how they are handled.

To understand, analyse and propose pragmatic and business aligned solutions to the requirements or problems that JD Edwards users have.

To use the tools defined to control the tasks of JD Edwards support processes necessary to obtain KPI s and determine common issues and application performance.

To constantly develop knowledge and skills of the latest versions or modifications published by Oracle as well as up to date business analysis knowledge.

Key Accountabilities and Challenges

Perform as a member of JD Edwards Support Team for JD Edwards users throughout the MPSA organization in coordination with JD Edwards Supervisor.

Provide internal support to JD Edwards issues and requests and ensure that JD Edwards functionality is being used to facilitate business processes.

Provide JD Edwards processes training to end users.

Thoroughly understand the JD Edwards database functionality.

Assist with testing new releases of JD Edwards and related applications prior to use in a production environment.

Create documentation and procedures guidelines for JD Edwards users based on departmental standards.

Thoroughly understand JD Edwards security subsystem in order to assign appropriate system access to users at different levels throughout the organization and its partners.

Thoroughly understand business practices and procedures in order to design, develop and maintain automated workflow processes.

Participate in Business Analysis activities with knowledgeable persons throughout the organization to help define user needs and develop system solutions.

Analyze and troubleshoot JD Edwards issues reported by end users and provide suggestions for better solutions.

Design, develop and maintain reports used by technical staff and JD Edwards users. (This requires thorough understanding of the JDE Tables, JDE Database and Third party solution for reporting).

Skills, Knowledge & Experience

Education

Desirable a formal qualification in Engineering, Finance, Administration or related field.

Mandatory - Previous experience in JD Edwards customer service providing support and or training to users.

Mandatory High degree of competency in using of utility packages like Windows, Microsoft Office (Word, Excel, Power Point).

Skills

Support-level knowledge of JD Edwards version 9.0 or later.

Strong communication and interpersonal skills.

The ability to work collaboratively with colleagues, users and JD Edwards team.

Excellent verbal and written communication skills.

Ability to work in a multi-cultural environment.

Proven ability to implement procedures and handle different types of users.

Analytical and methodical thinking and execution.

Customer and Solution oriented.

Experience

JD Edwards Support of not less than five (5) years.

Working in a mining, manufacturing or engineering industry.

Language

Fluency in English and Spanish is required.

Behaviours

Willingness and ability to share information with others

Ability to maintain self-discipline within a stressful environment.

Strength in cultural adaptability

Able to work with little supervision.

Working Conditions

Cobre Panama is a remote site. For Foreign Nationals, the position is offered as Residential or FIFO with a strong preference for the incumbent to be residential.

For Panamanian citizens, the position is offered as Residential on-site.

Safety and Environment

Participate and contribute to safe practice and environmental awareness.

Ensure all Safety and Environmental incidents are addressed & reported promptly.

Demonstrate personal commitment in regard to safety and environmental practices.

Identification of potential hazards and action that is appropriately taken.

Maintenance of a high standard of efficiency, safety and effectiveness.

Raising, discussion and resolution of safety issues at regular meetings