Claims Specialist
Ciudad de Panama
hace 1 día

In this role, you have the opportunity to

Evaluate and resolve complaints as well as provide feedback to the development and manufacturing teams on potential product improvements, product defects, and safety evaluations.

You are responsible for

  • Receiving, organizing, reviewing, and resolving product complaints related to product safety and quality for Philips products.
  • Requesting complaint failure investigations and ensuring returned products are sent to the appropriate facility for investigation.
  • Making required contact attempts with the consumer via phone or email in order to gather all necessary information regarding complaint and retrieve the product for investigation.
  • Providing consumer resolution for all received complaints.
  • Checking requests to settle consumer claims
  • Maintaining accurate and up to date records to ensure complete regulatory compliance
  • Sharing feedback to the development and manufacturing teams on potential product improvements, product defects and safety evaluations.
  • You are a part of

    A team responsible for leading operational execution, reducing complexity, and increasing efficiencies as the in-house team that continuously improves performance to better support our customers

    To succeed in this role, you should have the following skills and experience

  • Bachelor degree or equivalent experience in relevant field.
  • A minimum of 1 years of experience in customer service, ideally within medical devices or regulated industry.
  • Knowledge or experience in supply chain is a plus
  • Advanced English skills are required.
  • MS Office proficiency
  • In return, we offer you

    Endless opportunities to learn, and develop your career in the directions to which you aspire. Philips is a place where you will work with others whose far-reaching ideas and accomplishments have impacted over 200 million lives already.

    Why should you join Philips?

    Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the .

    Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

    Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

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