IT Operations Associate Cyber Security FT-G5
Programa Mundial de Alimentos
Panama City, Panama
hace 5 días

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, color, national origin, ethnic or social background, genetic information, gender, gender identity and / or expression, sexual orientation, religion or belief, HIV status, physical or mental disability.

Are you interested in further developing your professional experience while contributing to ending global hunger? Are you passionate about helping those in need?

Would you like to join a global organization investing in its people?

If so, an exciting & fulfilling career awaits you! Join our diverse and passionate team that works on varied and international projects directly contributing to saving & changing millions of lives around the globe.


The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.

Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.


The deadline to apply for this position is June 28th, 2022 .


The United Nations World Food Programme (WFP), a highly prestigious, reputable & world’s largest humanitarian organization, operating in more than 120 countries and territories, bringing life-saving assistance in emergencies, building pathways to peace, stability and prosperity for people recovering from conflict, disasters and the impact of climate change and supporting sustainable and resilient livelihoods for a world with zero hunger.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website : UN World Food Programme (WFP) and follow us on social media to keep up with our latest news : YouTube, LinkedIn, Instagram, Facebook, Twitter.


  • WFP is a 2020 Nobel Peace Prize Laureate
  • WFP offers a highly inclusive, diverse, and multicultural working environment
  • WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities
  • A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe
  • We offer an attractive compensation package (please refer to the Terms and Conditions section)

    This position will provide services for Latin America and the Caribbean country offices, reporting directly to the Information Technology Solutions National Officer :

  • Coordinate and guide colleagues and manage projects and maintenance and support activities in the field of information technology (IT), with emphasis on the area of Cybersecurity, so that the provision of IT services is effective.
  • The IT Operations Associate - Cybersecurity is the technical advisor to the IT Cybersecurity and Infrastructure services team;
  • works closely with the helpdesk, different service units, end users and other WFP units (at regional level, Headquarters and Country Offices) to understand the needs of the organization and develop requirements and specifications for systems and services according to their priority and criticality.

  • Perform the functions of responsible for the TEC area for Panama (OIC), in case the IT Operations Associate is not available.

    Education : Completion of secondary school education. Desirable bachelor's degree in Computer Science, Engineering or other equivalent field.

    Language : Command, spoken and written, of the Spanish and English languages.

    Experience : Minimum of five (5) years of experience in the area of technology, implementing solutions in the area of technology and developing policies and procedures in the area of Information security.

    Knowledge & Skills : Knowledge of ISO 27001 and Cybersecurity standards (NIST, ISO 27032, etc.).


  • Assist in infrastructure and cybersecurity activities to ensure the functionality of infrastructure and end-user facing services provided by the Regional TEC Unit.
  • Ensure that individual and collective objectives are met in accordance with all relevant provisions and policies.

  • Identify opportunities for improvement and optimization of both methods and processes and systems including but not limited to task automation, reporting and controls for cybersecurity and end-user services as part of the continuous improvement initiative.
  • Provide support to the coordination of the implementation of new solutions to provide WFP internal clients, with the tools they need to perform their duties effectively.
  • Assist the Infrastructure Lead in the installation and maintenance and perform of software, hardware and telecommunications systems, such as specialized network monitoring and system protection, to ensure that technology is operating effectively and in accordance with standard operating procedures.
  • Perform technology risk assessments as well as review TECI team reports associated with infrastructure vulnerabilities, analyze data and produce accurate reports in order to recommend IT Security solutions in support of informed decision making.
  • Provide guidance and deliver technical training to the region's IT staff and standard to end users of cybersecurity technologies and commonly used systems to promote skills strengthening and assist WFP internal clients in performing their jobs.
  • Write standard materials, such as technical documents for IT staff or intended for end users, to ensure that staff have access to the information they need about IT services and products.
  • Follow established emergency response processes and procedures, as necessary, to help create conditions conducive to meeting emergency food assistance needs.

  • Extensive knowledge of computer systems, including complex troubleshooting, administration and network design. Good analytical skills are needed to solve problems, as well as good management skills to supervise assistants.
  • Excellent communication skills are essential. The position also involves documentation skills.

  • Technical ability and skills in the following areas : Hardware and software configuration : the IT specialist needs strong knowledge of hardware and software configuration for servers, networks, computers and peripherals.
  • Cloud data center management skills (Azure / AWS) highly desirable. Information Security : this role requires extensive familiarity with information security practices and procedures and their platforms to protect the organization's data from intrusion or corruption.

    Problem solving skills : troubleshoot network, computer and device problems using creativity and technique. Communication skills : effective verbal and written communication skills are vital in this role, as IT specialists work directly with users and IT department personnel.

    Knowledge and experience in technology security penetration testing assessments, interpreting data associated with these reports and ability to eliminate or mitigate vulnerabilities associated with these reports.

    Ability to perform technology risk assessments and assist in remediation and mitigation. Positive attitude and proactivity to face the challenges and difficulties of the position and the ability to work under pressure.


    These are the common standards of behaviour that guide HOW we work together to accomplish our mission.

  • LEADS BY EXAMPLE WITH INTEGRITY : Upholds WFP values, principles, and standards.
  • DRIVES RESULTS AND DELIVERS ON COMMITMENTS : Delivers results for maximum impact.
  • FOSTERS INCLUSIVE AND COLLABORATIVE TEAMWORK : Delivers results for maximum impact.
  • APPLIES STRATEGIC THINKING : Communicates and fulfils WFP’s vision.

    Position : IT Operations Associate Cyber Security FT-G5

    Number of openings : 1

    Based in : Panama City, Panama

    Type of Contract : Fixed Term

    Level : General Service level 5

    Duration : 12 months.

    This position is open only to Panamanian citizens or residents with permanent work permit.

    You can consult the UN Salary Scale for Panama page, for your reference.

    Fixed-Term appointments are for a continuous period of one year or more and shall have a specified expiration date. The initial appointment is subject to a probationary period of one year.


  • We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).
  • Once your profile is completed, please apply, and submit your application.
  • Please make sure you upload your professional CV in Spanish or English language
  • Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
  • Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
  • Only shortlisted candidates will be notified
  • All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications.

    WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority.

    Therefore, all selected candidates will undergo rigorous reference and background checks.

    No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

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