Sea Logistics Manager, Customer Care
Kuehne Nagel
Panama, Panamá, Panama
hace 2 días
  • You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference.
  • Your Role

    Sea Logistics Manager, Customer Care for a specific location (branch) is responsible for the local Sea Logistics P&L, and he / she is in charge of implementing at local level the Customer Care strategy defined by the National Sea Logistics Customer Care Manager (or National Sea Logistics Manager).

    He / she drives any initiative aiming to provide an improved customer experience along the entire customer journey (including complaint management).

    He / she guides and supports the local Sea Logistics field sales. He / she is responsible for the implementation, support, maintenance and monitoring of the correct fulfillment of the KN PharmaChain requirements in collaboration with QSHE department.

    Your Responsibilities

    To provide leadership and direction to the Customer Care Location team

    To be accountable for the local Sea Logistics P&L

    To take ownership and ensure the implementation of a Customer Care strategy

    To guide, support and appraise the local field sales

    To ensure close cooperation with Branch Management as well as Operations Sea Logistics manager for optimized customer experience

    To actively manage interfaces and information / knowledge exchange between the CCL and OCC teams

    To focus on the continuous improvement of customer service processes

    To focus on customer retention engagement of the allocated customer portfolio

    To allocate and manage the local customers portfolio

    To ensure the alignment between National and local Customer Care initiatives to drive service excellence and improve customer experience

    To focus on customer satisfaction through achieving the highest level of service quality

    To ensure high DQ in the context of BP and CoreLOG

    To ensure service excellence through ensuring the CCL team has a high level of forwarding and market knowledge

    To support the Care Team in resolving customer complaints (CAPA)

    To ensure the compliance of the GXP requirements in the sea logistics operation (import / export)

    To provide relevant pharma trainings to the KNPharmaChain expert team

    Your Skills and Experiences

  • Supply Chain Management Experience
  • Foreign Trade Degree
  • Sea Logistics Experience
  • Pharmaceutical & Healthcare Experience
  • Knowledge of KN operations, products, services and processes
  • Customer Satisfaction Management
  • Customer Management would be appreciated
  • Fluent English
  • Good Reasons to Join

  • We form the world of logistics with a strong determination to connect people and products through innovative and sustainable logistics solutions.
  • Every day, we do everything to meet the needs of our customers. Anticipating challenges and applying our visionary mindset, we move forward in global trade and come together as communities.

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