Collection Team Lead - North America
Ciudad de Panama
hace 6 días

In this role, you have the opportunity to

Take an active role as a Team Lead in our Collections Specialists Team who will be responsible for cash collections with a defined group of customer and key accounts, at Philips’ Healthcare North America by maintaining excellent relationships with our customers, internal finance leadership, and cross-functional business partners.

You are responsible for

  • Provides direction to employees according to established policies and management guidance.
  • Management reviews work to measure meeting of objectives.
  • Manages a larger portfolio in size and more complex key account base
  • Coordinating and following through on collecting payments, due collections plans, reducing past due, bad debt exposure, and other quantitative targets, by performing portfolio management activities for customer base of key accounts
  • Accountable for reporting any disputed / short paid invoices, identifying root cause, and collaborating with the internal department to expedite resolution / payment.
  • Support and develop accounts receivable lean process improvements.
  • Prepare proposals for agency placement and write off to bad debt.
  • Responsible for compliance of ICS checks
  • You are a part of

    A leading health technology company with a multinational workforce of approximately 77,000 employees and globally present with sales and services in more than 100 countries worldwide.

    To succeed in this role, you should have the following skills and experience :

  • Bachelor's degree
  • Strong collections background in business to business collections with a customer service / retention mindset
  • Fluent in English, Spanish is a plus
  • Experience in negotiation, customer service and stakeholder management
  • Communication, leadership, strategic thinking and supervision skills required.
  • SAP or similar ERP accounting application experience preferred.
  • Knowledge or experience working with Excel specifically (Vlook up and pivot tables)
  • Understanding of PCI (payment card industry) Sox compliance (internal control standards) in a collections environment preferred.
  • Why should you join Philips?

    Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the .

    Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

    To find out more about what it’s like working for Philips at a personal level, visit the on our career website, where you can read stories from our .

    Once there, you can also learn about our , or find answers to some of the .


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