Enterprise Technical Support Sr. AnalystAdvanced English
Quest Software
Panama City, PA
hace 1 día

Overview

Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems.

Since 1987, we’ve been reducing the time and money our customers spend on IT administration, so they can invest more on business innovation.

With more than 100,000 customers in 100 countries, we emphasize innovation, strong community with customers and partners, and ongoing support throughout our customers’ journey.

If you are passionate about delivering a world class standard of technical support to our customers, this role is for you! As a Quest engineer you will provide both proactive and reactive support which is unique in this business.

Do you have stellar customer service skills? Do you love to solve complex technical problems? Does Cloud Computing excite you?

If so, join our award winning Technical Support team and work directly with your global colleagues, Product managers and R&D.

As an Enterprise Technical Support Engineer, you will become a one-stop-shop for our customers working with products like Toad, Spotlight and LiteSpeed.

In Quest, our people are the most critical component for our long term success which is why we have created an extensive benefits package for you.

You will gain exposure to some or all of the following technologies :

  • Operating Systems : Windows Server
  • Databases : MS-SQL Server, MySQL
  • Applications : , Siebel, Cloud, VMWare
  • Networking : SSH, Firewalls, TCP / IP If you are the right person for the job, there will be excellent opportunities to progress within this exciting organisation.
  • Responsibilities

  • You will own customers’ technical issues end to end giving you the opportunity to increase your technical knowledge as you learn from other teams -
  • You will be the trusted advisor / customer advocate as you interact with other teams i.e. global support teams, ApexSQL product portfolio team, Product Mgmt, R&D to bring escalated issues to resolution -

    You will elevate our service delivery by proactively reaching out to our customers as part of our Customer Success program.

  • As a successful Database Support Engineer you will be able to work independently to test, debug and replicate customer issues in lab environments -
  • You will contribute quality knowledgebase articles for use by customers and your colleagues -As a team player, you will collaborate and communicate in a manner that drives team succes

    Qualifications

  • 1+ years’ experience delivering a high level of customer support -You will need to be independent and self-motivated with a proven track record in Technical Support -
  • Ability to work in a fast paced environment assisting customers to resolve their issues effectively and efficiently -Flexible mind-

    set and a demonstrated willingness to learn new technologies -Fluent in English (verbally and written) -Previous experience in Customer Success programs -

    Educated to degree level or equivalent work experience -Database experience in either administration, coding SQL, performance tuning, database backup or security in MS-

    SQL Server. Previous experience with other platforms (MySQL, DB 2) is a plus. -RDBMS exposure and basic T-SQL -Good experience with VMWare or similar products Preferences -

    Additional languages, especially French and Spanish Exposure to any of the following PostgreSQL -Experience in Customer Success programs within a SaaS organisation Company Description Quest Software enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure in order to help fuel innovation and drive their businesses forward.

    With over 2,500 team members around the globe, we intend to continue to grow revenues and add value to customers. When you join our team, you will have the opportunity to build and develop products at a scale few others can provide.

    Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses.

    Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment. Why work with us?

    Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind : Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

    All employment decisions at Quest are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

    Quest will not tolerate discrimination or harassment based on any of these characteristics. Quest encourages applicants of all ages.

    Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind : Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

    All employment decisions at Quest are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

    Quest will not tolerate discrimination or harassment based on any of these characteristics. Quest encourages applicants of

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