The Application Solutions Architect is responsible for translating the client's business requirements into specific system, application or process designs for large, complex or leading-edge solutions.
This includes working with client personnel to identify functional requirements, lead others in the identification, justification, design and implementation of the client's contact centre.
Application solutions are based on Contact Centre Platforms, Omnichannel Routing, Reporting, Digital and Social Media channels, Computer to Telephony (CTI) and Voice Automation (IVR) technologies.
The individual will need to perform project leadership roles with regards to contract and satisfaction delivery. In the normal course of duty, additional responsibilities include serving as lead consulting architect on multiple accounts.
In the selling process, proposal development and statements of work will be assigned.Skills : - Proficiency in Client-Server Architecture, Design and Implementation- Experience with Call Recording, Routing, Reporting, IVR, CTI, Voice and Digital Contact Center Technologies- Experience with Genesys, Cisco Contact Centre, Verint, NICE, Five9 or Amazon Connect solutions.
Communication / Negotiation : Offers advise to others and works with team members to articulate and provide alternative solutions for implementing project objectives.
Negotiates with team members, suppliers, and vendors on schedules for delivery of services.Problem Solving : - Working with IBM team and customer, able to identify business requirements, develops / validates technical solutions for proposals, understands scope of work, creates / reviews cost factors for responsible area, and assures technical QAperformed for assigned area.