Internship Opportunity Room Supervisor
Selina LTD
Bocas del Toro, Panama
hace 6 días



Seize this unique opportunity to work for Selina, one of the world’s fastest-growing lifestyle hospitality brands!

Selina is disrupting the hospitality industry by combining the best aspects of boutique hotels, co-working spaces, and socially-

centred hostels. With a distinctive design style, deep local knowledge and robust tech, Selina promises travelers authentic local experiences, exciting connections with fellow travelers, and the power to live, work and create seamlessly abroad.

With 100+ locations opening around the globe, we have multiple job opportunities at any given time.

Our internal ecosystem consists of Hospitality, Food & Beverage, Tours, Wellness, Education, Construction, Real Estate, CoWorking, Art & Design, Community Outreach, Education, Surf, Sales, Marketing, and Technology.

Most of your responsibilities are (but not limited to) :

  • Manage receptionists schedules and tasks
  • Manage rooms and beds reservations to maximize efficiency
  • Handle groups reservation
  • Be main contact to Selina main reservation center
  • Make sure logbook is updated
  • Review receptionists’ reports
  • Manage communication with guests and deal with complaints
  • Manage reception inventory / stock
  • Order office supply materials
  • PMS reports as needed
  • Daily and monthly reports of occupancy and incomes
  • Update Operational System with daily activities and plans
  • Synergy on the day to day operations with Housekeeping and Maintenance
  • Modify and implement reception protocols
  • Ensure standards of customer service
  • Internal communication management with front staff and managers
  • Ensure the good conditions of reception equipment
  • Day to day support to the Operations Manager
  • Coordinating between Reception and Operation Manager to verify rooms are ready to receive guests
  • Requirements :

  • Must be currently enrolled in the university
  • Customer service skills
  • Fast learner
  • Previous experience with dealing with clients
  • Ability to work under pressure
  • Ability in solving problems
  • English language required
  • Accept non paid internship (no monetary compensation)
  • Benefits :

    Accommodation in dorms / staff accommodations at the Selina location for the duration of the internship.

    Full free breakfast included everyday at location (exceptions may apply).

    Three free nights at any Selina’s hotel location around the world (in dorms).

    30% discount at all Selina locations. Select family and friends receive a 20% discount. This applies during internship program.

    Certificate of completion of the internship.

    20% discount in Selina’s F&B during internship.

    Free access to a variety of culture activities.*

    Free access to wellness activities.*

    Possibility to lead and implement an academic project.

    Free access to online Selina training opportunities.*

  • subject to availability and with the approval of his / her supervisor.
  • Requirements :

  • 1 year of experience in reception
  • Bilingual
  • Knowledge of PMS system
  • Tourism / Hotel management background
  • This is a nonpaid internship (no monetary compensation is given)
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