What's th role :
The Senior Manager BSS Delivery CoE leads the Center of Excellence (CoE) and the Community of Practice (CoP) of Business Support Systems (BSS) for all Liberty Latin America operations.
The teams reporting to this role own the design, development, testing, delivery, Tier-3 support and budget related to BSS for all new Billing and Online Charging System (OCS) platforms across Liberty Latin America.
Also, will coordinate and collaborate with all IT teams to deliver complete and integrated solutions supporting Liberty Latin America operations, and drive awareness and knowledge of contemporary operational and BSS best practices and methods for the CoP and other stakeholders across the organization.
What you'll do :
Manages a team of (senior) Technical Product Owners to develop and execute the strategy for the solutions under scope
Liaises with other CoE Leaders, IT Business Partners and BSS local teams to drive the architecture blueprint implementation across Liberty Latin America
Manages SDLC (Software Development Lifecycle), implementation, integration and Tier 3 support, according to current industry best practices, for the IT component of all BSS solutions across Liberty Latin America (including, but not limited to, solution design, solution development, documentation, vendor management)
Collaborates with IT Demand on managing business and technical requests for solutions (including, but not limited to, agreeing the scope and functionality of the change requirements to be implemented, developing the detailed design and estimating the effort for development / configuration)
Collaborates with IT Quality Assurance on the release of solutions under scope (including, but not limited to, knowledge transfer, test support, bug fixing and documentation)
Collaborates with IT PMO on project planning and tracking (including, but not limited to, timelines, resource allocation, dependencies, risk management action plans, business and operational readiness assessment)
Collaborates with Legal and Procurement teams to validate and finalize vendor contractual agreements from a technical perspective
Implements and enforces SOX General IT Controls pertaining to applications and processes under scope
Develops and tracks budget pertaining to applications and processes under scope
Manages vendors for BSS, Billing and OCS platforms (including, but not limited to vendor selection, KPIs definition and monitoring, performance reviews, relationship management)
Knowledge and Experience :
Bachelor level, Information Technology and / or comparable technical engineering degree
Ideally educated to degree level or alternate appropriate industry experience
Demonstrable experience (5-8 years) of working in a large telco in a complex operational environment managing geographically distributed and cross-functional teams
Demonstrable experience (3 years min) engaging effectively with executive and senior level management
Demonstrable relevant experience (at a minimum as Technical Product Owner), including but not limited to : IT landscapes in a project management or operational roleExperience delivering products and services to customers and improving the delivery process while managing deadlines and making decisions that are risk and value drivenDeep functional knowledge of the key BSS components (billing, service fulfilment, revenue management, customer management, order management, product catalogues, inventory, charging) and their relationship to OSS and CRM functionsTMForum frameworks (e.
g. eTOM, TAM, OpenAPI)Agile certification (desirable)DevOps principles
Knowledge / exposure of / to SOA architecture, web service standards and technologies (XML, SOAP, WSDL, UDDI, REST), and integration development (Microservices, MDBs)
Experience and appreciation of working in a customer focused environment essential
Proven capability within the specified discipline (business requirements for IT solutions in telcos, mainly focused on BSS, Billing, OCS and OSS) at a strong functional and technical level
Has the ability to communicate effectively at all levels, translating complex technical language into high-level executive narrative
Proven experience of managing operational and technical teams
Ability to drive improvement programs across diverse and complex environments
Strong record of people management (direct or indirect) including communication, negotiation and conflict resolution skills
Proven ability to establish and maintain effective internal and external working partnerships at all levels through a collaborative approach
Demonstrate strong influencing and persuading skills, encourage colleagues and teams to change established processes and achieve improvements and best practice
Timeliness in all actions with quality consciousness towards services received and provided
Strong written and verbal communication skills (preferably in Spanish and English) and ability to form strong business relationships across multiple locations
Who We Are
We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica.
We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region.
Why join us
Technology excites us enables us and drives us. We re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers lives with technology so that they can connect, work, live and play without missing beat.
Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.
Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy / childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and / or local laws.