CROSS COUNTRY - LATAM Patient Support Program COE Director
Johnson & Johnson
hace 3 días

Job Description

At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose : to transform the history of health in humanity.

Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years.

Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.

When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough.

At Janssen, we’re creating a future where disease is a thing of the past. We’re the Pharmaceutical Companies of Johnson & Johnson, working tirelessly to make that future a reality for patients everywhere by fighting sickness with science, improving access with ingenuity, and healing hopelessness with heart.

We focus on areas of medicine where we can make the biggest difference : Cardiovascular & Metabolism, Immunology, Infectious Diseases & Vaccines, Neuroscience, Oncology, and Pulmonary Hypertension.

We are Janssen.

Our mission drives us.

Our patients inspire us.

We collaborate with the world for the health of everyone in it. Please visit for more information.

Objective :

The Patient CoE Director will be responsible for developing, shaping and implementing support program strategies and tactics in conjunction with local and regional teams that enable providers and patients to start and stay in therapies.

It’s goal is to assure that the CoE is improving patient experience as part of the Brand strategy through PSP, DSP platforms and services, exceptional delivery

This position will report to the regional head of the organization and will have close communication with LALT.

Pay Grade : Responsibilities :

Responsibilities :

  • Leadership and management of the Patient regional team
  • Ensure Patient CoE supports the business on managing PSP and DSP as well as robust and optimize the PSP & DSP initiatives including :
  • Quantification and qualification of customer experience value
  • Support on the design of integrated experience solutions
  • Support the improvement of RWD collection
  • Building, managing and developing partnerships
  • Support PSP & DSP optimization analysis
  • Vendor management of support programs
  • Ensure the CoE has an optimized budget
  • Build, drive and sustain high performance teams and processes
  • Metrics :

  • DSP & PSP Quality & Efficiency proposed gains Cost, Drop-out decrease)
  • Partnerships improvement # of PAGs with good governance rating)
  • Vendor Quality & Efficiency Gains - # Non Compliances & # Savings Proposed
  • Shared Responsibilities :

  • Define support programs strategy and goals per brand and TA
  • Define the Patient CoE’s budget in conjunction with LATAM Head
  • Define customer journey initiatives per brand or cluster / region
  • Ensure the quality of third-party deliverables
  • Assess opportunities on the creation of new services
  • Required Skills :

  • Experienced Director with a history of working with Support Programs and Solutions Design initiatives in the pharma industry for patients.
  • Skilled in Experience Solutions Design, Data Collection, PSP & DSP Development and Management, Economic Analysis, Partnership Management, Vendor Management, Project Management and Change Management, being able to work with different cultures across multiple countries.
  • Leadership skills also include lead, coach, develop, motivate, and mentor team professionals with advanced communication and inter-personal skills.
  • Additional competencies :

    Vendor management

    Define and monitor new partnerships

    Design and incorporate solutions for customer journey

    Customer journey initiatives

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