Safety and Incident Response Specialist
EF Education First
Panama City
hace 6 días

We are seeking an Operational Safety and Incident Response Specialist to our Panama office. You will be part of the Tours Safety and Incident Response Team based in Zurich, Panama, Boston & Tokyo and report to the Operations Support Manager in Panama.

This team is responsible for customer risk management, focusing on proactive operational safety measures and the planning and execution of crisis management measures.

As an Operational Safety and Incident Response Specialist , you are responsible for the driving and oversight of regional operational safety initiatives and directly responsible for tours incident response.

Specific responsibilities may include :

  • Manage the communications, systems and processes related to our 24 / 7 incident response setup.
  • Manage on-tour incidents ranging from operational issues (e.g. hotel or bus issues) to medical incidents to acts of terror
  • Have overall responsibility for Global Incident Response for incidents occurring during your local business hours
  • Develop and execute training for relevant parties about their respective safety and emergency response responsibilities
  • Collaborate with regional operations teams to implement controls which mitigate risk to operational components (e.g. hotels, activities, Tour Directors, etc.)
  • Oversee the execution of controls in order to ensure compliance
  • Liaise with teammates to ensure consistency of relevant policies, procedures and application of safety decisions
  • Perpetuate a culture of safety throughout the organization
  • Promote risk management standards, as aligned with the ISO 31000 : 2018 Risk Management Principles and Guidelines
  • Innovate in partnership with the operations teams, sales and regional offices to drive process and procedural efficiencies
  • Interested candidates should possess the following qualifications and skill s :

  • Complete fluency in English, confident and clear communication. Additional languages are a plus.
  • Excellent communication and organizational skills
  • Creative problem solver ability to look beyond standard resolutions and create creative solutions to challenging and dynamic challenges
  • Process-driven and enjoys creating structure
  • Engaging trainer and communicator
  • Excellent command of the English language and, ideally, other languages Spanish is a plus!
  • Enjoy working independently
  • Unwavering positive attitude and empathy for others
  • Good judgement ability to recognize when an issue should be escalated
  • Thrive on the unknown and enjoy working on emergency situations
  • A strong willingness and desire to take charge during emergencies
  • Calm under pressure
  • To be considered for this role, applicants must have a Panamanian passport or the legal right to live and work in the Panama.


    Please submit your CV & Cover Letter in English online. We will screen applications on a rolling basis.

    EF Tours

    EF Educational Tours allows educators in North America to incorporate international travel into their lesson plans. Our escorted tours, known as the Global Classroom, bring student groups to experience first-hand the very best historic, cultural, and natural sites in the world.

    For more detailed information, please visit us on

    EF Education First

    We are 52.000 staff, faculty and teachers, working in over 600 offices and schools across 52 countries, and having a global presence in 116 countries.

    While we continue to grow, we strive to stay small to ensure agility, smart thinking and a fun place to work. For the past 54 years, EF has grown to include a range of programs that give students of all ages the freedom and confidence to explore the world through language, travel and education.

    EF Education First is proud to be an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment.

    Reportar esta oferta

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Formulario de postulación