The Senior Salesforce Service Cloud Developer will work closely with Quest’s global Salesforce.com team and subject matter experts to develop and implement solutions that optimize Quest’s service delivery capabilities.
This position will be responsible for overall system configuration, maintenance, support, and enhancements of our Salesforce.
com instance. Scope of responsibility will also include systems integration and APIs used in communicating with other essential systems.
This position will work with a cross-functional team to identify needs and requirements and will apply industry standards and best practices in developing solutions.
Work with the Service related business teams to understand their needs and feedback through each implementation cycle
Understand and analyze business process flows that drive business outcomes
Configure and develop Salesforce.com standard objects such as, Accounts, Contacts, Entitlements, Cases, Reports, and Dashboards
Create workflow rules to automate tasks, email alerts, field updates, time-dependent actions, and outbound API messages
Provision and restrict SFDC access appropriately through use of profiles, permission sets, organization wide settings, roles, criteria-based sharing rules, etc.
Package and deploy customizations from sandboxes to other environments using Copado
Install and support AppExchange applications
Perform integrations with external systems and managed packages
Salesforce.com Administration and Developer certifications
Strong knowledge of Salesforce.com Service Cloud and associated modules
Deep experience in design, configuration, and customization on Salesforce and Force.com
Solid knowledge of principles and practices of software development lifecycle (Agile experience preferred)
Understanding of SFDC standard objects, data model, and the business processes that depend on them
Knowledge of best practices around security and sharing models on Force.com
Working knowledge of organization administration, customization, data loader, report building, dash boards, and workflows
Company Description :
At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints.
From complex challenges like Active Directory management and Office 365 migration, to database and systems management, to redefining security, and hundreds of needs in between, we help you conquer your next challenge now.
We’re not the company that makes big promises. We’re the company that fulfills them.
We’re Quest : Where Next Meets Now.