Contact Center Planner
Philips
Ciudad de Panama, Panamá, Panama
hace 2 días

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation.

Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common.

and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions the kind that make a real difference when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more.

That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

Owns the coordination of services to secure the proper operation of medical devices. The Planner is accountable of coordinating all the items required to deliver an on-site servicing : Customer’s availability, Engineer’s agenda, Engineer’s travel plan and spare parts supply chain.

Provides alternative solutions for Customer’s to deliver the best service levels, keeping the Customer informed about the progress of the service and engaging key players to deliver fast.

You are responsible for

Manage the Engineer and Applications agenda to deliver services to Philips customers

Schedule the programmed services () according to the Customer Service Contracts and New Projects

Coordinate corrective maintenances between Customers and Field Service Engineers, considering the Training Compliance, Travel Time and Supply Chain timeframes

You are a part of

A unique combination of a critical and ambitious role that is part of our Global Business Service department based in Panama Hub.

You will be actively encouraged to make improvements, establish best in class service, and have a direct impact on our success.

To succeed in this role, you should have the following skills and experience

Bachelors or Currently Studying Business, Administration or Logistics related majors.

Basic Knowledge of Supply Chain or Business Administration areas.

Excellent written, verbal, and communication skills; fluency in English

Intermediate to Advance Proficiency on Windows and Office.

Highly Organized, Customer Service Oriented, Attention to Details

Ability to work independently and optimally with cross-functional and virtual teams.

Ability to handle conflicting priorities, deal with pressure, and constant change

Process improvement is a plus

In return, we offer you

The unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class service and have a direct impact on the success of Philips on a daily basis.

Potential for travel and engagement across multiple areas of the Philips operations.

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