In this role, you have the opportunity to
Coordinate the end-to-end order management & fulfillment process for Philips consumers being responsible for the daily operational excellence of the process.
Therefore, you will have a direct impact on the consumer experience, satisfaction, and brand preference for Philips.
You'll have the chance to drive continuous improvement and transform the traditional process to one that actively support sales growth ambitions.
Your challenge is to balance the requirements of ensuring a seamless flow while providing a result-driven and proactive customer experience.
You are responsible for
Ensure day-to-day accurate processing of orders, returns, and refunds, according to a set of KPIs.
Develop and track early warning signals for order defects, and liaise with required stakeholders for preventive and corrective actions.
Reporting, monitoring, and control of order book in an organized and compliant manner.
Design and maintain a daily management board for relevant KPIs and activities.
Provide excellent customer service for our customers.
Process order activities in SAP and other supporting applications.
Process order changes due to Customer or Warehouse requests.
Maintain good communication with stakeholders.
Together with team members continuously implementing improvements through Lean tooling and disciplines.
You are a part of
Global Business Service departmentwith exciting and innovative enviroment that will actively encourage you to make improvements, establish best in class service, and have a direct impact on our success.
To succeed in this role, you should have the following skills and experience
Bachelor’s degree in related fields with Supply Chain or Business Administration.
Experience with SAP or similar.
Intermediate level of Microsoft Excel.
Proficient level of English, written and oral communication.
Ability to work independently and optimally with cross-functional and virtual teams.
Ability to handle conflicting priorities, deal with pressure, and constant change.
Why should you join Philips GBS?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 2.
5 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
Learn more by watching this video.
Philips is an equal employment employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog.
Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.