Join the Leader in the Call Center Business! Trusted by leading Fortune 500 and government agency clients, Alorica is an innovator in outsourced Contact Management Solutions for both the Business-to-Business (B2B) and Business-to-Consumer (B2C) sectors.
Alorica offers a wide range of call center services designed to help create, cultivate and maintain our customer’s precious asset their customer relationships.
Summary Responsible for ensuring overall stability, integrity, and efficiency of assigned system(s) infrastructure including engineering, implementation and integration, and technical service and support.
Apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve networking issues in support of our client-facing projects.
Key responsibilities With moderate supervision, admins, configures, implements, manages and maintains software / hardware components within a LAN / WAN environment while applying a broad knowledge of networking principles and best practices.
Must be familiar with network diagnostic tools and possess the ability to discern information from forensics to determine RCA for outages and network events Performs root cause analysis on failed components and implements corrective measures.
Research system and software vulnerabilities to determine and implement recommended remediations. Partners with end users, business units, internal infrastructure teams and external client technical teams to meet the needs of our user environment.
Qualifications & Requirements Education & experience Preferred Bachelor's Degree in related field or equivalent preferred.
Three or more years of previous experience in a Network engineer required. Cisco experience is a requirement. Juniper and FortiGate experience is a plus.
Knowledge of networking / routing protocols and concepts. CCNA certifications are required. Knowledge of Cisco routing. switching, and firewall equipment.
Knowledge of networking / routing protocols and concepts. Border Gateway Protocol (BGP) and WAN knowledge. Location : Capable to work at home and on-site is required.