The purpose of the Billing Administrator job family is to ensure the smooth operation of the Service business, by ensuring accuracy and timeliness of case / work order closure, invoices, and cost assignment to customer contracts where appropriate.
This family focused on recognizing revenue and billing, and works collaboratively with the wider organization to ensure we provide exceptional service to our customers.
KEY AREAS OF RESPONSIBILITIES
Work within the customer services organization;
Check and process exception handling for customer cases / work orders to ensure completion within SLA;
Liaise with Customer Care Centre to meet the requirements of our customers;
Work closely with the Contracts Team to ensure correct cost allocation;
Route Overdue Cases / Work orders to the correct department for follow up;
Resolve Incomplete Cases by correcting errors within the WO’s to ensure integration with financial processes;
Improve internal processes to speed up call closure, reduce defects and make successes visible;
Resolve invoice disputes alongside the Accounts Receivable team;
Create credit notes and any necessary re-billing to ensure payment disputes are actioned timely.
WHAT WE ARE LOOKING FOR
Bachelor’s degree in business or related field, highly desirable or equivalent experience.
Comprehensive PC skills e.g. Experience with Microsoft Windows and Office Software applications;
Prior experience in Lean, daily management or equivalent preferred but not essential;
Prior experience within an billing admin or accounting role Preferred;
English Fluency (MANDATORY) ;
Basic knowledge of SAP (MANDATORY) ;
A minimum of related experience in Customer Service.