TITLE : Regional Change & Deployment (C&D) Manager
ROLE PURPOSE :
The Regional Change & Deployment Manager is a role sitting within Change and Deployment Team that has been created to deliver a number of high priority projects implementing new systems and business processes across Save the Children International (SCI)’s 55 country offices.
The Regional Change Manager has responsibility for managing the change & deployment activities for these priority projects across a number of countries in one region (in this case, LAC).
They are responsible for ensuring all key stakeholders in the Regional and Country offices understand the C&D methodology and its application, for facilitating and supporting the country offices with each project roll out and consolidation;
ensuring active country / regional office engagement and ownership to achieve a successful implementation.
SCOPE OF ROLE :
Reports to : Head of Regional Change & Deployment & Head of Business Transformation Training
Role Dimensions :
Reports functionally to the Head of Regional Change & Deployment based in London
Works closely with the Global Change Managers to ensure alignment between the Priority Project plans and the local implementation requirements
Close co-operation with the project teams, process owners and Management Team Members of the countries and the region
Frequent sound boarding with all members of the C&D Team on progress, issues and approach
Works closely with the Project Teams in London and key stakeholders in the Regional and country offices
KEY AREAS OF ACCOUNTABILITY :
Change & Deployment guidance :
Coach relevant country and regional office staff in the methodology for C&D
Facilitate the development of a high quality C&D country plan per project, which fully addresses the roll out and consolidation into business as usual
Advanced communication skills
Ensure a full understanding of business processes and systems to be implemented
Business Transformation Training :
Design and develop high-quality engaging instructor led training material
Work closely with the Project team to support the design and production of reference training materials (e-learning, manuals etc.) where required
Where those training materials are produced by the project team ensure their user friendliness and ease of implementation
Proactively verify whether all preconditions are in place for training (attendance, systems)
Design training programs appropriate to the change project, audience and situation
Deliver the training in an engaging and user friendly manner, ensuring all stakeholders receive the necessary training and highlighting any issues.
Verify the full understanding of the trained staff, ensuring readiness for roll out and consolidation
Monitor and record the quality of all training and scrutinise participant’s feedback to ensure learning is well received.
Evaluate and revise training as required.
Act as the reference point for ongoing training requirements and queries
Closely interact with the other Business Transformation Trainers to ensure continuous learning and improvement
Support the wider Change and Deployment team as and when required where capacity allows.
Ensuring effective and timely implementation :
Verify the comprehensiveness of country plans for roll out and consolidation, and provide constructive feedback
Proactively identify risks, ensure these are addressed and mitigated by the country, regional or centre office
Facilitate the engagement of relevant country staff and stakeholders, encouraging a culture of taking responsibility for both resolving issues and celebrating successes
Influence and oversee increased transparency on project progress, reporting independently on country status via the Programme Management Office
Proactively interact with all necessary stakeholders who can support preparation, roll out and consolidation per country
Educated to degree level / equivalent work experience
An accredited training or adult learning qualification / equivalent experience
EXPERIENCE AND SKILLS
Demonstrated experience and capability of leading, facilitating and influencing change and the delivery of major projects affecting business processes and systems in the field, in at least one of the following functions : Finance, Awards, HR or Logistics
Proven ability to work in a large complex and highly networked matrix organisation and influence through soft power’
Previous experience of, and highly effective in, the guiding and coaching of others towards successful delivery
Experience of solving complex issues through analysis, definition of a clear way forward and ensuring buy in
Knowledge of, and experience with, a variety of training methods; ability to be innovative and flexible according to the situation to ensure effective delivery
Excellent interpersonal skills, a proven ability to engage stakeholders
Highly developed cultural awareness and the ability to work well in an international environment with people from diverse backgrounds and cultures
Knowledge and experience of working within a standardised project methodology
A strong results orientation and proactive approach
Excellent communication skills, fluent in written and spoken English
Competent in MS Word, Excel and PowerPoint
Willingness and ability to travel within the region for circa 60%
A commitment to Save the Children values
Prior experience within an INGO
Experience of HR / Source to Pay processes and systems is highly desirable
A second language preferably French, Portuguese.
The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.
Health and Safety
The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.