Call Center Agent - Customer Service
Call Center
Panama City
hace 24 días
source : Encuentra24.com
  • Salary Range700.00
  • Tipo de duraciónFull Time
  • Experience Level0-1 years Experience
  • High School Diploma

    Intermediate / Advanced English skills

    Intermediate Computer Skills

    Call Center Experience is a plus

    Work Permit (foreigners)

  • Skills and Responsibilities
  • Qualifications :

    High School Diploma and / or Highest Level of Education Certification / Diploma

    Must be bilingual in English and Spanish, both oral and written language skills, depending on program.

    Ability to maintain the highest level of confidentiality.

    Ability to work in a team fostered environment.

    Call Center Experience (is a Plus)

    Work Permit (foreigners)

  • Short Job Description :
  • GET TO KNOW OUR COMPANY :

    At our company, we only do one thing make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

    JOB SUMMARY :

    Your mission would be to offer customer service through phone, answer questions, concerns or confusion from the customers around a particular product or service.

    You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you.

    So only the awesome need apply. Principal Responsibilities :

    Communicate via inbound and outbound telephone calls with customers.

    Provide prompt resolution to customer inquiries by providing appropriate and accurate information.

    Accurately document and update records in required systems.

    Generate fees and up-sell wherever possible.

    Understand all programs, systems, and procedures necessary to perform job effectively.

    Communicate with customer to attempt to bring resolution to unpaid accounts.

    Qualifications :

    High School Diploma and / or Highest Level of Education Certification / Diploma

    Must be bilingual in English and Spanish, both oral and written language skills, depending on program.

    Ability to maintain the highest level of confidentiality.

    Ability to work in a team fostered environment.

    Call Center Experience (is a Plus)

    Work Permit (foreigners)

    Residir preferiblemente en la Ciudad de Panama ó cerca de Juan Diaz

    Salario : 700.00 +450.00 Bonos

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