High School Diploma or GED
Some college preferred
2+ Years - Customer Services and / or Sales & Loan Processing skills in a Call Center
environment - Super Plus!!!
Essential Functions :
operations; loan processing department.
within a call center environment
information occurs within the company’s system.
to completing the processes of securing the customer loans; reach out to customers as
necessary to ensure information furnished is accurate.
criteria; KPI’s loans per hour, etc.
company’s product; loan is sent to completion.
when expediting the issue to a Supervisor is required by clarifying the customer's
complaint; determining the cause of the problem; communicating all relevant
information to Supervisor.
Position / Job Description
042014 Esoteric Ventures, LLC / Max Touch Services Pg 2 of 3
Department / Position : Customer Service Representative
demeanor at all times, despite any challenges with the customer.
Essential Skills :
to understand the points being made, asking questions as appropriate, and not
interrupting at inappropriate times.
to keep his / her emotions under control.
at all time.
able to work multiple systems rapidly and accurately.
Strives to increase productivity; Works quickly.
The Call Center Customer Service Representative is dedicated to providing superior and effective customer service to our customers.
The Customer Service Representative is familiar with the company’s products, assures accurate information regarding the products is communicated to the customer in order to process loans properly.
The Customer Service Representative requires an understanding of sales, negotiation, customer rapport building, maximizing productivity, goal setting and fulfillment and team work.
This position has attributes such as, self motivation, and good verbal communication; pleasant phone demeanor, high level of integrity and consistently demonstrates ethical behavior.
This position has access to critical, sensitive, corporate systems and company & customer information.