Customer Service Representative
Human Talent Pty
Panama City
hace 13 días
source : Encuentra24.com
  • Salary Range700
  • Tipo de duraciónFull Time
  • Experience Level2-3 Years Experience
  • Qualifications
  • High School Diploma or GED

    Some college preferred

    2+ Years - Customer Services and / or Sales & Loan Processing skills in a Call Center

    environment - Super Plus!!!

  • Skills and Responsibilities
  • Essential Functions :

  • Handles high volume of inbound or outbound customer service calls for call center
  • operations; loan processing department.

  • Responds to incoming calls concerning new and existing customer accounts (loans)
  • within a call center environment

  • Effectively applies basic knowledge of lending services and practices.
  • Attracts and maintains potential customers by appropriately answering loan servicing
  • related questions.

  • Maintain customer accounts / records by ensure accurate updating of customer account
  • information occurs within the company’s system.

  • Complete all required verifications; bank account, employment, etc. as required prior
  • to completing the processes of securing the customer loans; reach out to customers as

    necessary to ensure information furnished is accurate.

  • Examines documents to ensure accuracy and compliance with existing loan
  • underwriting guidelines.

  • Maintains company standards during recorded calls in order to ensure high quality
  • service.

  • Ensures all customer interactions, successfully meets all company standards in Quality
  • Assurance

  • Consistently, work to meet or exceed the weekly and / or monthly call center production
  • criteria; KPI’s loans per hour, etc.

  • Implements sales and negotiation skills when necessary to ensure the servicing of the
  • company’s product; loan is sent to completion.

  • Is proactive when seeking resolution to customer concerns and / or issues. Understands
  • when expediting the issue to a Supervisor is required by clarifying the customer's

    complaint; determining the cause of the problem; communicating all relevant

    information to Supervisor.

    Position / Job Description

    042014 Esoteric Ventures, LLC / Max Touch Services Pg 2 of 3

    Department / Position : Customer Service Representative

  • Maintains a level of professional telephone etiquette and demonstrates pleasant phone
  • demeanor at all times, despite any challenges with the customer.

  • Contributes to the overall team effort by accomplishing related results as required.
  • Essential Skills :

  • Active Listening - Giving full attention to what other people are saying, taking time
  • to understand the points being made, asking questions as appropriate, and not

    interrupting at inappropriate times.

  • Interpersonal - Ability to read emotions by tone, or facial gestures, as well as how
  • to keep his / her emotions under control.

  • Integrity The ability to exercise good business ethics and honesty
  • Phone Etiquette- Demonstrates excellent phone etiquette pleasant phone demeanor
  • at all time.

  • Computer Skills Demonstrates strong understanding of basic computer systems,
  • able to work multiple systems rapidly and accurately.

  • Product Quantity - Meets productivity standards; Completes work in timely manner;
  • Strives to increase productivity; Works quickly.

  • Demonstrated Professionalism
  • Short Job Description :
  • The Call Center Customer Service Representative is dedicated to providing superior and effective customer service to our customers.

    The Customer Service Representative is familiar with the company’s products, assures accurate information regarding the products is communicated to the customer in order to process loans properly.

    The Customer Service Representative requires an understanding of sales, negotiation, customer rapport building, maximizing productivity, goal setting and fulfillment and team work.

    This position has attributes such as, self motivation, and good verbal communication; pleasant phone demeanor, high level of integrity and consistently demonstrates ethical behavior.

    This position has access to critical, sensitive, corporate systems and company & customer information.

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