Supply Chain & Services Leader
Ciudad de Panama
hace 6 días

Job Description

In this role you will be responsible for

Managing a team of specialists, ensuring smooth operation of the Supply Chain Management and Customer Services businesses.

You are responsible for

  • HR management (capacity planning, development of own staff, coaching, performance management).
  • Ensuring that quality of operations is in line with agreed standards / specifications and fully compliant.
  • Ensuring a great internal customer experience, coaching your team on these soft skills.
  • Escalations management.
  • Managing and creating a working environment enabling the team to deliver excellent service levels at minimum integrated supply chain cost.
  • Monitoring the Key Performance indicators and taking necessary actions as soon as possible to steer and correct.
  • Driving process standardization within your Value Stream.
  • Improving the business performance by applying LEAN in the Value Stream.
  • To succeed in this role, you should have the following skills and experience

  • University degree.
  • Relevant team management experience.
  • Knowledge of supply chain management, business administration.
  • Experience within Supply Chain or Customer Service is a strong plus.
  • SAP experience or other ERP system.
  • Hands-on experience with Lean techniques and culture.
  • Project management skills.
  • Good communication skills at different levels (to factories and regions / customers).
  • Strong cultural awareness.
  • Contact

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