Order Management Automation Specialist- Portuguese and English
Dell
Panama City, Panama
hace 13 días

Order Management Automation Specialist - Portuguese and English

Responsible for the end-to-end order management of the order experience for products, services, and solutions received via sales staff and customers.

Experience and ability to identify data patterns and errors in Order management / MIS tools.

Interfaces with and supports both internal and / or external customers. Researches customer problems and delivers solutions.

May facilitate an order audit and quality control process. Liaises with cross-functional teams to drive velocity, backlog management, and frictionless rate.

May drive order management efficiencies or sales operations process improvements through various projects.

Principal Responsibilities :

  • Oversees the Order Management workflow to ensure highest quality and productivity, while helping drive Customer Experience improvements.
  • Works on complex order management projects, rollouts, online business, and services.
  • Involved in support-type functions, stats, documentation of policy and procedures, reporting and research, and occasional order entry.
  • Trains individuals within the group on systems and policies and procedures.
  • Drives team goals through the coordination of work.
  • Assists the team in resolving the more complex issues.
  • May be involved in, workflow distribution and quota assignments.
  • Skills :

  • Understanding of basic order processes, systems configurations and documentation
  • Demonstrated problem solving ability
  • Financial and analytical experience
  • Experience working with sales and external customers or in support of many different business units and geographies preferred
  • Ability to work collaboratively and drive initiatives in a cross-functional environment
  • Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately explain difficult issues;
  • ability to think quickly

  • Mastery in Portuguese language and moderate to high proficiency in English.
  • Ability to prioritize workload
  • Ability to understand broader business and financial issues
  • Education and Experience :

    Typically requires 2+ years of related experience High school diploma or equivalent required. Associates degree, technical college or some college course work preferred

    Company Description

    With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded.

    Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations.

    The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.

    Why work with us?

    Life at Dell means collaborating with dedicated professionals with a passion for technology.

    When we see something that could be improved, we get to work inventing the solution.

    Our people demonstrate our winning culture through positive and meaningful relationships.

    We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.

    Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

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