Specialist, HR Shared Service
Dell
Panama City, Panama
hace 22 días

Specialist, HR Shared Services (HR Chat Rep)

Panama City, Panama

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company we are a people company.

We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities.

We can’t wait for you to discover this for yourself as a HR Chat Rep on our Team Member Service Desk team in Panama.

Who ensures that our groundbreaking company can drive human progress? Our HR Shared Services team works behind the scenes to facilitate the smooth running of the organization.

We lead on multiple HR areas, including talent management, talent acquisition, compensation and benefits, vendor management, human resources information management and records management.

Constantly consulting with HR and business leadership to ensure our support meets the needs of the organization, we drive the development of programs to build business capability, input onboarding or offboarding and influence business change.

Key Responsibilities

  • This position has primary responsibility to assist team members, leaders and HR employees with any and all related HR topics and issues via Chat tool relying on knowledge based solutions and predefined processes to answer questions in a busy environment.
  • Main Responsibilities : Assist team members, leaders and HR employees with any and all related HR topics and issues via Chat tool.
  • Exercise some judgment within narrowly defined procedures and practices to determine appropriate action.Works on assignments routine in nature and of limited scope.

    Apply working knowledge and understanding of Human Resources programs, processes, applications, policies and administration to assist customers.

    Work cross-functionally with other departments (as required) to coordinate resolution.Maintain awareness of programs, methods and techniques needed to facilitate on-

    going administration of HR.

    Essential Requirements

  • Prefer BS / BA degree or an acceptable equivalent combination of education related training and experience. At least 1 year experience in customer service or Human Resources.
  • Basic knowledge of following software preferred : Windows, MS Office (Outlook, Word, Excel).
  • Strong verbal and written communication skills in both English and Spanish.
  • Strong customer service skills (includes the ability to handle difficult customer issues in a professional manner, respond to customer needs in a timely manner and identify customer needs).
  • Strong commitment to quality and attention to details.
  • Prior experience in dealing with confidential information.
  • Ability to work independently with regular supervision while handling stressful situations.
  • Must be well-organized, self-starter and quick learner as well as highly motivated to perform the duties assigned.
  • Benefits

    We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment.

    If you’re keen to gain a wider breadth of HR expertise, this is your opportunity to develop with Dell.

    Closing date :

    Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

    All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

    Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

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